Customer Service Representative

Job Description

Job Description

Job: Customer Service Representative

Pay: $26-$30/hr D.O.E.

Location: Hicksville, NY

Schedule: M - F  Business Hours 

Full-Time, Temp-to-Hire

Great Benefits Including:  Medical, Dental, Vision, 401K & More!

Customer Service Representative Job Description:

PrideStaff is working with an established company seeking an experienced customer service professional to join its team. The Customer Service Representative will support clients and process orders for high-quality products and engineered solutions. The ideal Customer Service Representative is professional, organized, and able to multitask while providing exceptional customer service.  The Customer Service Representative is a full-time, temp-to-hire position in Hicksville, NY.

Customer Service Representative Duties & Responsibilities:

• Provide Customer Support by Responding to Customer Inquiries, Concerns & Requests with a Positive, Professional Attitude
• Track Correspondence, Update Customer Records & Process Orders Using the Company’s ERP System
• Investigate & Resolve Product or Service Issues, Ensuring Customer Satisfaction
• Work Closely with Internal Teams to Meet Customer Needs & Support Daily Operations
• Meet Performance Targets, Participate in Training & Provide Feedback on Recurring Issues or Trends

Customer Service Representative Requirements & Qualifications:

• High School Diploma or Equivalent Required
• At Least 2 years of Experience in a Fast-Paced Customer Service Environment
• Experience with ERP Systems (Visual or Similar) is Preferred 
• Must Have Strong Communication, Listening & Customer Service Skills
• Ability to Multitask, Prioritize & Stay Organized
• Have a Problem-Solving Mindset with a Calm, Professional Demeanor
• Accurate Documentation & Data Entry Skills are a Must
• Have the Ability to De-Escalate & Resolve Customer Concerns
• Comfortable Working with Multiple Departments 
• Must Be Proficient in Microsoft Office
• Bilingual Spanish is a Plus

PrideStaff Hiring Requirements:

• Must be 18+ Years Old
• Must be Willing to Submit to a Pre-Employment Background Check
• Must be Willing to Submit to a Drug Screen
• Must be Able to Provide Proof of Eligibility to Work in The U.S.

Enhance your career with a full-time job, with a great company, competitive wages, and let PrideStaff support you in your future employment endeavors. Your future starts with PrideStaff!