Executive Housekeeper

Job Description

Job Description

Description:

At the DoubleTree by Hilton Augusta, we are committed to delivering an exceptional guest experience through cleanliness, consistency, and attention to detail. We are seeking a dynamic and results-driven Executive Housekeeper to lead our housekeeping operations and uphold the highest standards of quality across all guest rooms and public areas.

In this role, the Executive Housekeeper is responsible for overseeing all aspects of the housekeeping department, including guest room cleanliness, public area presentation, laundry operations, and team leadership. This position plays a critical role in ensuring compliance with brand standards while driving operational efficiency, team performance, and guest satisfaction.

The ideal candidate is a strong, hands-on leader who can effectively manage and develop teams, implement structured processes, and maintain a high level of accountability. This individual will work closely with the Rooms Division and other departments to ensure seamless operations, timely room readiness, and a consistently elevated guest experience.

• Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.
• Assist in the development of the annual budget. Monitor performance against plan.
• Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
• Ensure quality services are rendered in meeting guest needs.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain room quality based on StepStone and hotel guidelines.
• Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.
• Enforce procedures for the acceptance, security, and return of guest lost and found items.
• Enforce procedures for security of on-loan equipment.
• Maintain productivity and labor cost goals.
• Conduct inventories of linen, supplies, and equipment as required.
• Order and receive supplies to maintain adequate inventory levels.
• Immediately alert hotel management of emergency situations via all communication avenues.
• Ability to accurately use various office and accounting software.