Chief of Staff + GTM Operations

Full Time / On-site New York, NY / $140,000–$160,000 base + equity

That British Chick is helping Emerge find their next Chief of Staff with a focus on political intelligence and GTM infrastructure.

In this role, you’ll work directly with the co-founders to help build the systems, relationships, and operational infrastructure needed to scale Emerge’s government and workforce development partnerships.

This is a senior, high-ownership role for someone who is both politically fluent and operationally excellent. You should be comfortable navigating government relationships, understanding how budgets and line items are influenced, and translating political intelligence into practical GTM strategy.

We see this role as a true founder-level operating partner role. This person should be confident taking ownership of complex projects, building systems from scratch, and helping the co-founders turn strategy into execution.

The core question this role answers every day is: “Are we building the relationships, systems, and execution engine needed to grow?”

About the Role

The Chief of Staff + GTM Operations role is responsible for helping Emerge build and scale the operational backbone behind its government growth strategy.

This includes political intelligence, GTM infrastructure, CRM architecture, government stakeholder mapping, event execution, relationship management, and strategic project ownership across sales, partnerships, and operations.

This role is both strategic and hands‑on. You should be just as comfortable mapping political landscapes and identifying budget opportunities as you are building workflows in Clay, Apollo, Attio, or AI‑enabled systems that help the company scale.

You Should Be

• A strategic operator with strong organizational instincts
• Politically fluent and comfortable engaging with government stakeholders
• Experienced in a VC‑backed startup, early‑stage company, or as a former founder
• Comfortable building GTM systems from scratch
• Highly capable with CRM architecture and GTM tooling
• Strong enough operationally to complement and support the co‑founders
• Able to move between strategy, execution, relationships, and systems
• High EQ, high ownership, and comfortable operating with ambiguity
• Fluent in using AI/LLMs to improve productivity and scale workflows
• Motivated by mission, impact, ownership, and performance‑based upside

We always encourage strong candidates not to self‑opt out too quickly. You do not need to match every detail in a job description to be a fit. But in the interest of being honest and respectful of everyone’s time, there are a few true deal‑breakers for this role:

VC‑backed startup experience or former founder experience is required

Practical political fluency is required, including experience in government, campaigns, legislative offices, public sector sales, or politically complex environments

On‑site commitment in New York City is required

Hands‑on AI/LLM fluency is strongly expected, especially for building and scaling GTM workflows

Core Areas of Responsibility

• GTM Infrastructure
• Government Relationship Management
• Events and Stakeholder Engagement
• Sales Playbook Scaling
• Operational Execution
• Systems, CRM, and AI Enablement
• Strategic Support to the Co‑Founders

In This Role, You Will

Operations

• Track company priorities, initiatives, and major deliverables
• Make sure deadlines are met and work keeps moving across departments
• Spot blockers early and help resolve them quickly
• Keep operational momentum across the business

Leadership

• Work directly with department leaders to maintain ownership and accountability
• Help make sure decisions actually turn into action
• Facilitate leadership communication and follow‑through
• Support a culture of clarity, responsibility, and execution
• Act as a key internal escalation point for operational issues
• Help resolve team, delivery, and client‑related challenges when needed
• Handle issues before they reach the CEO whenever possible
• Reduce day‑to‑day operational disruption at the leadership level

Hiring & People Operations

• Manage visibility into the recruiting pipeline
• Support hiring decisions and onboarding improvements
• Help maintain clarity around roles, expectations, and performance
• Support a strong, accountable team environment

Service Delivery

• Help ensure the systems behind service delivery are working well
• Identify inefficiencies and improve workflows and documentation
• Advocate for the client while helping the team deliver well

Systems and AI Integration

• Identify repetitive or inefficient processes
• Implement systems, automation, and AI tools where appropriate
• Improve productivity through stronger workflows and clearer documentation
• Help maintain knowledge systems and operational infrastructure

Interview Process

Our goal is to have this role hired within 30 days .

We aim to move applicants through each stage within 3 business days whenever possible. If we are not moving someone forward to the second stage, they will receive an automated update email. We know these emails can feel impersonal, so we want to be clear: every resume is reviewed by a human before that decision is made.

Interview stages: 4

• Interview with Laura
• Take‑Home Challenge, asynchronous, 3–5 hours
• Paid Work Trial, 2 days
• Reference Checks

Compensation

$140,000–$160,000 per year base + equity

About Emerge

Company Description: Emerge helps governments unify the workforce development cycle, from recruitment, career assessment, vocational matching, training and coaching, to employment and job retention.

The company’s technology is designed to help governments operate more efficiently, reduce unemployment, and break cycles of poverty and incarceration by building America’s future workforce.

Emerge is a mission‑driven startup founded in 2022, currently a team of 7, funded, and offices in New York City.

Team Setup: On‑Site

Why Join: Mission‑Driven Impact

You’ll help break cycles of poverty and incarceration by supporting technology that helps governments improve workforce development, reduce unemployment, and create stronger employment outcomes.

I understand that this role does not offer visa sponsorship and that I must already have valid authorization to work in the United States.

Our Approach to Talent Matching

We believe great hiring should feel human, transparent, and thoughtful.

At every stage of our talent matching process, people come first. While we use technology in limited ways to support efficiency, we do not rely on AI to make hiring decisions.

Here’s what that means in practice:

Human‑first review process
Every resume is reviewed by a real person. We do not use AI for talent scoring, ranking, or deciding who is a fit. The only way we use AI in resume filtering is for simple criteria such as location.

No AI‑led interviews
We do not use AI for video interviews, and we never will. We believe candidates deserve a real hiring experience, not an automated one.

Clear and transparent process
We are upfront about each brand’s interview process from the beginning. Every client’s hiring process may vary, and we make sure candidates understand what to expect at each stage.

A focused hiring timeline
Our hiring window is designed to move efficiently, with placements typically completed within 30 days.

Our ethos is simple: use technology where it helps, but keep people at the center of the process.

Here’s a slightly punchier version too, if you want it to feel more brand‑forward:

Human‑First Talent Matching

That means every resume is reviewed by a real person, not scored, ranked, or selected by AI. We may use AI for basic filtering like location, but never to assess talent or make hiring decisions.

We do not use AI for video interviews, and we never will.

We’re also committed to transparency. Every client’s interview process is different, and we make that clear from the start so candidates know what to expect.

Our process is thoughtful, personal, and efficient, with a typical hiring window of 30 days.

Because better hiring happens when people stay at the center.

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