Service Dispatcher

Job Description

Job Description

ABOUT US 

Join Banko Overhead Doors, a trusted leader serving communities since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high-quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.

ABOUT THE JOB 

Banko Overhead Doors is seeking a highly organized and detail-oriented individual to join our team as a Garage Door Service Technician Dispatcher. The primary responsibility of the Dispatcher will be to efficiently coordinate service routes based on customer requests and geography, dispatch service technicians, and ensure all information provided is correct, and routing is accurate. The ideal candidate will possess a strong understanding of the geography in West Central Florida, organizational skills, and the ability to pivot as needed.

Shift Options: 

Tuesday - Saturday 

• Tuesday - Friday: 10:30AM - 7PM EST
• Saturday: 7:30AM - 4PM EST

Wednesday - Saturday (4 day work week)

• Wednesday - Friday: 8:30AM - 7PM EST  
• Saturday: 7:30AM - 5PM EST

Key Responsibilities: 

• Schedule service appointments based on technician's availability and customer preferences.
• Dispatch service technicians to assigned jobs, providing them with all necessary information and directions.
• Monitor technician schedules and job progress to ensure on-time arrivals and completion of service calls.
• Communicate with customers regarding appointment confirmations, estimated arrival times, and any delays or changes to their service appointments.
• Maintain accurate records of service requests, appointments, and technician assignments in the dispatching system.
• Coordinate with other departments, such as sales and installation, to prioritize and schedule service calls effectively.
• Handle customer inquiries and complaints professionally and courteously, seeking resolutions to ensure customer satisfaction.
• Receive incoming service requests from customers via phone, email, or online platforms.
• Gather relevant information from customers, including their contact details, location, and description of the issue. 

Qualifications: 

• 2+ years in a dispatching role or 5 years in a relatable role.
• Familiarity with garage door systems and terminology is a plus.
• Understanding our different service locations’ geography.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• High school diploma or equivalent.
• Proficiency in computer software, including dispatching systems and Microsoft Office Suite.
• Customer-focused mindset with a commitment to providing exceptional service.
• Availability to work flexible hours, including evenings and weekends as needed.

Benefits:

• Competitive Hourly Rate
• Comprehensive benefits package
• Opportunities for advancement and professional development
• Positive work environment with a supportive team

If you are a motivated and customer-oriented individual with a passion for providing exceptional service, we encourage you to apply for the Garage Door Service Technician Dispatcher position at Banko Overhead Doors. Join us in delivering top-quality service to our customers and contributing to the success of our team. Apply now and become a valued member of our organization!

Show Up for Banko & Banko Will Show Up for You.

We value reliability, teamwork, and long-term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement.

Equal Opportunity Employer

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

NOTE: We run a background and MVR check prior to interviews. At the interview, we may require additional assessments (Wonderlic, DISC, etc.) to be completed as well.