Customer Service Representative (Full-Time)

Auction Call Center Representative

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location: Costa Rica - Fully Remote

Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Skills to be Successful

• Previous call center, customer service or outbound calling experience (preferred)
• Strong verbal communication and active listening skills
• Ability to stay calm in high-stress or sensitive conversations
• Comfortable working independently and managing your time
• Basic computer skills and experience with CRM or call systems
• Sharp attention to detail—especially with documentation

What's in it for you

• Working completely remote
• Location independence
• Weekend bonus
• Training and ongoing support to set you up for success
• Collaborative, supportive team environment
• A role that builds real-world communication and compliance skills

Important: Please ensure that both your CV/resume and your video introduction are submitted in English. Applications with materials provided in any other language will not be reviewed or considered for the next stages of the process.

Why Adaptive Teams? At Adaptive Teams, we don't just fill positions – we create pathways to success. Whether you're a seasoned pro or just starting out, we're here to help you grow, innovate, and make an impact. If you're looking for exciting opportunities and a team that's as passionate as you are, this is the place to be.

What to Expect from Our Application Process? Once you apply, you'll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions. We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you'll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you'll always know where you stand.