Leasing Consultant

We are hiring at our Sonoma at Porter Ranch Apartments. We are seeking a Leasing Consultant assist guiding prospective residents through every step of the leasing process. Delivering exceptional customer experience and implementing effective marketing strategies. This role combines sales, relationship-building, and problem-solving to ensure residents feel at home from the very first interaction. Your success will directly contribute to the growth and profitability of our property portfolio. Responsibilities Ensure the leasing office is clean, hospitable, and professional in appearance during business hours. Open, inspect and prepare model and vacant units available to show each day. Assist Community Manager in generating traffic and increasing occupancy. Tour prospective residents and effectively close them by determining their needs, eligibility and desirability at a Shapell company standard or industry standard. Walk apartments to verify they are ready for move in a minimum of 24 hours prior to move in if the apartment is ready. Maintain weekly and monthly sales goals as set forth by (Sr.) Community Manager to meet or exceed budgeted occupancy. Attempt to resolve resident concerns and consult with (Sr.) Assistant Community Manager where necessary. Assist and promote resident relation and retention activities. Seek and support opportunities to increase and promote positively to the on‑line reputation management. Input activity into Yardi daily including rentals, all traffic and work orders. Verify and qualify applications and submit to manager for signature per policy manual. Complete monthly reporting as required. Qualifications High school diploma or equivalent required. Experience in sales and/or customer service related industries. Skills and Abilities Ability to read and interpret documents such as leases, addendums to leases, pertinent move‑in/move‑out paperwork and various notices to residents such as Notice to Comply. Ability to write routine reports and correspondence. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Excellent telephone and interpersonal skills. Can interface with people in a variety of mediums. Ability to maintain a calm and responsive demeanor, using good judgment and initiative. Must possess effective problem solving, verbal and written communication skills. Great attention to detail in paperwork processing. #J-18808-Ljbffr Shapell Properties Inc