Credit Associate

Job Description

Job Description

The Right Fit  

We're looking for a self-motivated individual with excellent interpersonal and customer service skills. This person has a positive attitude, excellent customer service skills, a problem-solving mindset, and great attention to detail.  Other desirable traits include good written and verbal communication, ability to multitask, being a team player, and the ability to quickly adapt to change. This role is the A/R front line in ensuring excellent customer service experience to both internal and external customers of Locke Supply.  

Who is Locke Supply?  

Locke Supply is an ESOP- 100% Employee Owned. Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Kansas, and Arkansas. With a 45-acre complex in Oklahoma City, supplying over 190 locations, Locke is a premium supplier in the Plumbing, Electrical, and HVAC markets.

What are the responsibilities?

The following sets forth the primary responsibilities of this position but is not exhaustive.

• Payment Processing
• Account Reconciliation 
• Credit Management 
• Dispute Resolution
• Inbound call center 
• Respond to phone and email inquiries 
• Resolves problems according to the company policy
• Inbound and outbound phone calls. 

What does Locke Supply offer? Our focus at Locke Supply is to develop each associate to his/her full potential. Our department provides a lighthearted healthy work environment. Aside from our fantastic benefits plan, you will also be eligible for a monthly incentive program after ninety days of employment.

What are the requirements?

• High School Diploma or equivalent
• 1 year of Customer Service/Call center experience
• Professional verbal and written communication skills.
• Customer service driven.
• Detail oriented with well-developed organizational skills and ability to utilize time efficiently.
• Ability to respond with flexibility to changing department needs.
• Must work well with others in a team environment.
• Must have experience with Microsoft Word, Excel, and Outlook.