Regional Training Coordinator

Job Description

Job Description

Summary Coordinate and facilitate the installation and training for Products and Services, Equipment Operation and Demonstration, Electronic Service Menu, MenuBuilder data analytics, ProSystems reporting, EZ Wins Reporting and Gamification and other technology offerings including application at the customers location and through virtual support. Provide Training for other offerings at dealer location and virtually to add to the sales process.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Customer Training in Products, Equipment, Technology Offerings, and reporting software

Support Regional Sales Managers with web-based service menu set up, deployment and ongoing support.

Assists in developing service drive marketing programs such as web-based service menus, flip charts, service department labor operation codes into the dealer management system ("DMS").

Assists in installing labor operation codes into the dealer management system ("DMS").

Recommend changes to current sales techniques or procedures based on team performance as it relates to service menu sales and operations.

Ensure Pro System Reporting is set up and maintained at every store equipped with technology.

Install and support EZ Wins Software at all stores where technology is provided.

Recommend product or service enhancements to improve customer satisfaction and sales potential.

Ensuring projects are completed on time and within the market/regional budget.

Acts as an advisor to sales team regarding service menu projects, reporting tasks, route card development, and operations within the market.

Manages and maintains current business relationships and seeks new account relationships through sales/marketing referrals and prospective activities.

Assists in developing the procedure for new prospect development, manages the market sales funnel and secures new prospects.

Assists in developing sales presentations, proposals, manages new account acquisitions and closes new business directly as it relates to service menus.

Provide low level IT support to customers as it relates to programs provided by the company.

Assist sales team with monthly, quarterly and yearly sales goals assigned by company or general manager.

Follow all State, Federal and Company Policies for operation, inspection, and maintenance of assigned company vehicle.

Reports action plan to the General Manager of the region and executes on the plan.

Assist the sales force and customers in setting the proper amount of inventory, equipment, and marketing material to support sales volumes.

Manages daily activities of the operational sales support function and oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and manage the sales department within the market.

Assists with budget management to ensure expenses meet regional target goals.

May handle and resolve more complex customer requests or complaints.

Assist in contests and promotional events and interact with external dealers to increase sales volume.

Reviews market analyses to determine customer needs, price schedules, and discount rates.

Advises dealers, distributors, and clients concerning sales and presentation techniques.

Analyzes sales statistics to formulate policy and assist regional sales managers in promoting sales.

Represents company at trade association meetings to promote products.

Delivers sales presentations to key clients in coordination with sales representatives.

Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.

Assist other departments within organization to prepare manuals and technical publications.

Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion as it relates to service menu sales.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Resolves conflict without blame; Maintains confidentiality; Listens attentively; Controls emotions; Is open to new ideas.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notify appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Automotive dealership fixed operations experience of 5 years or more with a full understanding of vehicle maintenance and repair.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Capable of composing standard reports and written communications. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office, Outlook, Web Browser Internet software.

Certificates, Licenses, Registrations

Current Driver's License

Other Qualifications

You must be able to travel 20% of the time if necessary.

Physical Demands The physical requirements outlined below reflect what an employee needs to fulfil in this role and successfully perform the essential functions of this job. Support is available to help people address their needs and disabilities to perform the essential functions.

During this job, employees frequently need to use their hands to touch, manage, or manipulate objects, as well as to reach with their arms. and arms; talk or hear and taste or smell. The employee often stands, walks, and sits. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.