Assistant General Manager

$70000 per year

About Sloomoo

Sloomoo celebrates joy through an interactive experiential world focused on slime hands-on play and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12000 square-foot experience in Soho NYC where hand-crafted artisanal slime (dozens of textures and the most delicious scents) soothing ASMR and wondrous delights (you can slingshot slime walk on slime design your own slime and more) converge with glossy contemporary design.

Sloomoos universe has expanded there are now a total of 7 Institutes (NYC LA Houston Chicago Atlanta Charlotte Washington DC) and two MiniMoos (Boston Philadelphia) with more to come. MiniMoos are smaller than the Institutes but packed with as much color surprise and play.

The brand has been featured in People Magazine Vogue the Today Show the Kelly Clarkson Show the Tamron Hall Show Forbes INC and more.

The mission: Deliver joy whether youre a kid or kid-at-heart.

Position summary

The Assistant General Manager supports the General Manager in leading the daily operations of the location. This role is responsible for helping manage the team maintaining operational standards and ensuring an exceptional guest experience. The AGM plays a key role in supervising the floor supporting Leads and Slimetenders managing guest flow and maintaining a safe organized and engaging environment.

The AGM works closely with the General Manager to monitor staffing labor inventory and operational execution while reinforcing Sloomoos culture and values across the team.

You will be key to upholding Sloomoos values:

1. Joy Joy is our DNA. We spark wonder play and creativity in everything we do.
2. Accountability We own it. Every action every result our name is on it.
3. Collaboration Joy happens when we create together. We rise as one team.
4. Innovation We push limits dream big and turn bold ideas into reality.
5. Inclusivity Everyone belongs. Every voice matters.
6. Resilience We pivot solve and grow stronger through every challenge.
7. Excellence Good isnt enough. We obsess over the details that make greatness.

Responsibilities

Floor & guest experience

• Run daily floor operations as manager on duty: opening and closing station coverage guest flow and the moment-to-moment guest experience.
• Resolve escalated guest concerns.
• Hold the experience to standard including cleanliness organization merchandising and operational readiness.

Team leadership

• Directly supervise Leads and Slimetenders on shift assigning work coaching performance and holding the team to Sloomoos policies and procedures.
• Interview candidates and make hiring recommendations.
• Deliver coaching and corrective action in partnership with the GM and HR.
• Build and adjust the locations schedules to meet forecasted guest demand within the labor budget. Publish schedules on time and manage call-outs and coverage.

Training & certification

• Own onboarding for new team members and drive station certification through observed behavior-based sign-off.
• Keep station certification records up to date through our LMS and use weekly coverage to decide which certification comes next.

Safety & compliance

• Enforce safety standards across the location.
• Complete review and file incident reports. Escalate injuries guest incidents and employee relations matters to the GM and HR the same day.
• Ensure timekeeping breaks and wage-and-hour compliance are followed on every shift.

Operations & financials

• Monitor daily labor against plan and adjust staffing accordingly.
• Own daily admissions and retail operations in Ticketure and Shopify POS including end-of-day reports.
• Support merchandising standards inventory counts and product availability through accurate reporting in Acumatica.
• Partner with Sloomoo Marketing to run birthday parties group bookings and private events.
• Implement company initiatives and operational improvements at your Sloomoo location and flag any operational inefficiencies back to the GM.
• Take on additional responsibilities as assigned.

Physical requirements

• Ability to stand and move throughout the location for extended periods occasionally lift up to 30 pounds and work in an environment with slime scents sound and light.

Qualifications

• 35 years of experience in operations hospitality retail entertainment or guest-facing management with experience supervising a team in a fast-paced environment.
• Track record of coaching people and holding a standard under pressure.
• Clear direct communication with guests with the team and with the GM.
• Sound judgment and decision-making skills.
• Strong organization and attention to detail; comfortable with scheduling labor and basic operational financials.
• Availability for evenings weekends and holidays.
• Proficient in Google Workspace and Microsoft 365 and able to pick up other platforms as needed.

Preferred

• Experience opening a new location or building a team from scratch.
• Experience in experiential entertainment family attractions or events.
• Experience with Ticketure Shopify POS Acumatica GoAudits or comparable systems.

Inclusivity commitment

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities career development opportunities and promoting initiatives aimed at creating a culture that is meaningful innovative and successful. Sloomoo Inc. does not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression age status as a protected veteran status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.

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Required Experience:

Director