General Manager

Job Description

Job Description

General Manager – Luxury Resort 

Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations 

About Us 

Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With distinctive dining, world-class golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico.

As we scale our operations and prepare for continued growth, we are seeking an accomplished General Manager to lead our resort multidisciplinary team and deliver exceptional service, operational discipline, and strategic alignment across all departments. 

The Role 

The General Manager is the most senior operational leader on property, responsible for the day-to-day management and long-term performance of the resort. This includes full oversight of all operating departments, Guest Services, Housekeeping, Engineering & Landscaping, Food & Beverage, Spa & Wellness, Golf Operations, and Guest Experience.

Reporting directly to ownership, this individual is expected to uphold the brand’s luxury standards, lead with integrity, and drive excellence in every guest and employee interaction. 

Key Responsibilities 

• Lead, supervise, and inspire staff to achieve operational and service excellence.
• Oversee financial, guest experience, operational, and workforce-related performance and key results.
• Uphold brand identity and guest satisfaction across all service touchpoints.
• Maintain full profitability margins responsibility with a strong focus on cost control, labor management, and revenue optimization
• Support coordination of group events, golf activities, and F&B service quality in collaboration with departmental leaders
• Ensure resort compliance with all applicable safety, regulatory, and environmental standards
• Promote a positive, accountable, and high-performance work culture across the organization
• Coordinate directly with ownership and stakeholders on strategic initiatives and reporting
• Champion continuous improvement, innovation, and cross-functional alignment

Who You Are 

• A proven leader with 10+ years in luxury hospitality/resort management, including experience in both Rooms and F&B divisions
• Deep understanding of high-end service standards, personalized guest experiences, and team engagement
• Strong business acumen with demonstrated success in financial management and accountability indicators. 

• Experience working in complex, fast-paced environments requiring strong judgment, coordination, and follow-through.
• Bilingual: Spanish and English; fluency required.
• Local Puerto Rico experience strongly preferred. 

Location & Work Environment 

This position is onsite in Isabela, Puerto Rico, and requires high visibility across the property, active involvement in day-to-day operations, and availability to work weekends, holidays, and irregular hours as required. 

Performance Expectations 

This role is measured through a Balanced Scorecard framework, focusing on: 

• Financial Performance
• Guest Experience
• Operational Execution
• People & Growth
• Strategic Oversight

What We Offer 

• Opportunity to lead a special destination resort in a breathtaking location
• Highly visible leadership role with strategic growth opportunities
• Committed ownership and cross-functional support
• A professional and purpose-driven team culture

Ready to lead one of Puerto Rico’s most exclusive hospitality destinations?
Submit your résumé and a short cover letter outlining your leadership style and alignment with luxury service values.

EQUAL OPPORTUNITY EMPLOYER 

Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.