Director of Operations

Our client is seeking a Director of Operations to lead a growing, highly regulated retail business. This is a rare opportunity to partner directly with the CEO and build the systems, accountability, and operational discipline that will support future expansion. The Director of Operations will oversee the day-to-day business while creating the management systems that drive consistency, profitability, and exceptional customer experiences. This role is ideal for a hands‑on leader who enjoys building teams, improving processes, coaching managers, and turning strategy into execution. This position offers significant long-term growth as the organization expands to additional locations. Benefits & Compensation Competitive base salary up to $150,000 Performance‑based bonus opportunity Profit‑sharing program tied to company growth Outstanding opportunity for career advancement Responsibilities Own the company's operational performance, including P&L management, labor planning, budgeting, KPI reporting, and operational execution. Lead, coach, and develop the General Manager and Assistant Store Managers while building accountability, improving performance, and ensuring exceptional execution throughout the operation. Create, implement, and continuously improve SOPs, operational systems, reporting, and leadership routines that support consistency, compliance, and scalability. Drive cross‑functional initiatives including delivery launch, technology implementations, operational improvements, vendor management, staffing optimization, and process improvement. Partner closely with the CEO to identify opportunities, solve operational challenges, improve profitability, and build scalable systems that support future growth. Requirements & Qualifications Minimum of 7 years of operations leadership experience within retail operations or another high‑volume customer‑focused environment. Proven success managing managers while developing high‑performing teams and creating a culture of accountability. Strong financial acumen with experience managing P&Ls, labor costs, budgets, forecasting, and operational KPIs. Demonstrated experience building systems, improving operational efficiency, and implementing processes that scale with business growth. Must be at least 21 years of age and authorized to work in the United States. Preferred Background & Skills Experience working within a regulated industry such as cannabis, healthcare, alcohol, financial services, or pharmaceuticals. Experience launching new operational initiatives including delivery, logistics, technology platforms, or multi‑department projects. Familiarity with EOS (Entrepreneurial Operating System) or similar operating frameworks. Comfortable utilizing technology, AI tools, and operational software to improve productivity and decision‑making. Strong communication skills with the ability to influence executives, managers, and staff across the organization. What Success Looks Like The successful Candidate will: Build a high‑performing management team that consistently executes company standards. Improve operational efficiency while increasing profitability and enhancing the guest experience. Create sustainable systems that reduce day‑to‑day firefighting and improve accountability. Establish measurable KPIs that drive performance throughout the organization. Help position the company for successful future expansion into multiple locations. JOB ID : 179087#post Anthony Leone #J-18808-Ljbffr