Patient Services Coordinator

Patient Services Coordinator

Pay Range: $24.17 - $35.53

Shift/Schedule: M-F; hours may vary between 7:30am-5:30pm, rotating late night shifts, Tuesdays and Wednesdays (10a - 7p), Saturdays on rotation with team 7:30a 1:30p (based on clinic needs)

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

The posted compensation reflects the full pay range for the position. Individual offers are based on job requirements, candidate qualifications, including relevant skills and experience, applicable education, and internal equity.

Position Summary:

The Patient Services Coordinator is responsible for supporting day-to-day front office operations. Provides training and support to the Patient Services team to deliver exceptional patient experiences and achieve department and organizational goals, while positively impacting an environment that retains and develops employees.

Your contribution to the team includes:

• Responsible for contributing to an equitable and engaging work environment for employees by providing consistent coaching to staff.
• Providing oversight to the Patient Services team for the check-in functions which includes:
• Verification of patient, guarantor and subscriber demographics
• Verification of insurance information by reviewing insurance cards and performing real-time eligibility checking
• Collection of copays and past due balances
• Assist site leadership with new employee orientation and ongoing training of Patient Services team.

• Monitor the front office inbasket in Epic to ensure appropriate and timely responses to patient requests.
• Daily, correct edits contained within clinic's claim edit workqueue.
• Daily, review and monitor clinic patient and charge review workqueues to ensure errors are corrected.
• Acts as a point of contact between the contact center and clinics providing the contact center team with the clinic requirement needs on a day-to-day basis.
• Work with Patient Service Representative II to maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules.
• Maintain effective communication with clinical staff and providers to ensure efficient patient flow, with the Health Insurance Services Navigator (HISN) to ensure all patients have been enrolled in an insurance plan or have met with the HISN to determine eligibility, and with the assigned medical clinic biller to ensure accurate information is being shared.
• Guide and promote the use of MyChart to patients and families.
• Provide guidance to patients with documentation and education concerning financial assistance programs including Sliding Fee Program.
• Address front office situations that require an immediate response in the absence of the Patient Services Supervisor.
• Maintain good attendance, be punctual, and work a full scheduled shift as a condition of employment.
• Demonstrate respectful, professional, appropriate behavior and leadership that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values, and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility, and respect into appropriate programs, and services.
• Other duties as assigned by supervisor.
• Attend and participate in staff and in-service meetings, organizational committees and task force activities as required.
• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.

Must have's you'll need to be successful:

• High School diploma or equivalent, and minimum of nine (9) months of relevant experience; or an equivalent combination of education and experience.
• The ability to communicate with a diverse patient population is an essential skill. Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients.
• Demonstrated intermediate operating knowledge of computers. Demonstrated beginning to intermediate level of Word, Excel, and Outlook, and electronic health records (EHR) experience preferred.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.

Benefits-eligible employees enjoy:

Comprehensive health coverage Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.

• Financial wellbeing Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Time to recharge Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Well-being resources Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Career development Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

Join a team that is committed to improving health equity while making a lasting difference in the lives of our patients, our communities, and one another.

Immunization Requirements:

As a condition of employment, all new hires must provide proof of required vaccination and/or immunity for:

• COVID-19 - HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.
• MMR (Measles, Mumps, Rubella)
• Varicella
• Annual Influenza
• TB QuantiFERON Gold titer draw

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)
• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

To learn more about HealthPoint, go to ! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Travel Required: No.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.