Restoration Supervisor

Restoration Supervisor

SERVPRO is seeking an experienced Restoration Supervisor to lead field operations across water, fire, mold, storm, and specialty cleaning projects. This is a leadership position responsible for managing restoration technicians, maintaining production schedules, ensuring quality workmanship, and delivering an exceptional customer experience from start to finish. The ideal candidate is an experienced restoration professional who thrives in a fast-paced environment, communicates well with customers and team members, and takes ownership of projects from initial mitigation through completion.

Key Responsibilities

• Lead restoration crews on residential and commercial mitigation projects.
• Coordinate daily production schedules, manpower, equipment, and materials.
• Ensure projects are completed safely, efficiently, on schedule, and within company quality standards.
• Serve as the primary point of contact for customers throughout the restoration process.
• Maintain exceptional customer service and proactively resolve issues.
• Perform job site inspections and quality control throughout each project.
• Document detailed and accurate job files, photos, moisture readings, and daily progress.
• Communicate project updates with Project Managers, office staff, adjusters, and customers.
• Manage labor hours, equipment utilization, and consumable materials.
• Train, mentor, and develop Restoration Technicians while holding crews accountable for performance and safety.
• Enforce OSHA regulations, company safety standards, and IICRC best practices.
• Assist with emergency response after hours on an on-call rotation as needed.
• Maintain company vehicles, equipment, and warehouse organization.

Qualifications

• Minimum 5 years of restoration industry experience required
• Previous supervisory or crew leadership experience strongly preferred
• Experience with water, fire, mold, and contents restoration
• IICRC Certifications (WRT required; ASD, AMRT, FSRT, or other certifications are a plus)
• Knowledge of drying equipment, moisture mapping, and restoration best practices
• Ability to read scopes of work and execute projects efficiently
• Experience working with insurance claims is preferred
• Familiarity with Xactimate is a plus
• Strong communication, organizational, and leadership skills
• Valid driver's license with a clean driving record

Physical Requirements

• Lift 50 pounds regularly and up to 100 pounds with assistance
• Work in crawl spaces, attics, and confined areas
• Climb ladders and work at ceiling heights
• Stand, walk, bend, kneel, and lift throughout the workday
• Work in varying weather conditions and environments affected by fire, smoke, water, mold, and debris
• Wear appropriate PPE, including respirators when required

Compensation: $19.00 - $25.00 per hour