Director, Claims Management

Role Description

The Director of Claims Management will oversee and lead Coterie’s Liability and Property claims teams, ensuring operational excellence, consistent claims-handling practices, and superior customer experience. This role is responsible for developing claims strategies, managing team performance, and fostering a culture of collaboration, accountability, and continuous improvement. The Director will work closely with internal stakeholders and external partners to ensure claims are handled efficiently, compliantly, and in alignment with company objectives.

• Oversee day-to-day operations for Liability or Property claims teams, ensuring high-quality and timely claims resolution
• Lead, mentor, and develop claims leaders, managers, and adjusters to build a high-performing, customer-focused organization
• Partner with leadership to define claims strategies, operational priorities, and key performance metrics
• Ensure claims-handling processes comply with regulatory requirements, industry standards, and internal policies
• Act as a point of escalation for complex or high-severity claims, providing strategic oversight and guidance
• Collaborate cross-functionally with Underwriting, Legal, Product, and Customer Care teams to optimize claims processes and manage risk
• Drive or support continuous improvement initiatives, introducing tools, systems, and workflows that enhance efficiency and transparency
• Manage team capacity planning, performance tracking, and hiring to support Coterie’s growth objectives
• Develop, report on, and drive claims goals/objectives and KPIs to executive leadership, highlighting trends, outcomes, and opportunities for improvement
• Build strong relationships with vendors, TPAs, and external partners to ensure effective claims handling and alignment with service expectations

Qualifications

• 7+ years of experience in property and liability claims management, with at least 3+ years in a senior leadership role
• Proven success leading, mentoring, and growing multi-disciplinary claims teams
• Deep technical expertise in handling complex liability and property claims, including litigation management and settlement strategy
• Strong understanding of insurance regulations, compliance requirements, and industry best practices
• Demonstrated ability to build and execute scalable operational processes and reporting frameworks
• Excellent communication, negotiation, and stakeholder management skills
• Experience working cross-functionally with underwriting, product, legal, and customer-facing teams
• Proven track record of using data and analytics to drive decision-making and improve claims performance
• Bachelor’s degree in Risk Management, Insurance, Business, or related field (advanced certifications such as CPCU, AIC, or ARM preferred)

Requirements

• At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship.
• Applicants must have authorization to work in the United States without the need for sponsorship now or in the future.
• Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.

Benefits

• 100% remote
• Health insurance through Aetna (we pay 100% of premiums)
• Dental and vision insurance through Guardian (we pay 100% of premiums)
• Basic life insurance (we pay 100% of premiums)
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
• 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
• Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year.
• 12 company-paid holidays each year
• Continuing education annual stipend
• Annual salary estimated between 130,000-150,000 based on national data.