Asset Protection Specialist (Full Time)

The Role At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence; you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge‑style experience for our guests. This role is ideal for individuals who enjoy connecting with others, maintaining physical readiness to act with urgency, and ensuring everyone feels safe, respected, and cared for. Key Responsibilities Welcoming & Check‑In Experience Be the first smiling face our guests see – greet all visitors with warmth and positivity. Manage check‑in with professionalism and efficiency while upholding compliance standards. Set the RISE Vibe from the moment customers enter our doors. Provide basic concierge‑level support: answer common questions and direct traffic. Safety, Security & Support Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order. Monitor store entry/exit and site perimeters to ensure safety, comfort, and compliance. De‑escalate situations with empathy, tact, and clear communication. Support team members and store operations in safety, cleanliness, compliance, and guest flow by escorting customers and remaining alert and mobile. Report and respond appropriately and urgently to any safety, security, or compliance incidents. Support emergency procedures and preparedness, including fire, evacuation, or weather response. Conduct visual inspections and checks per SOPs to maintain a secure and hazard‑free environment. Cross‑Functional Collaboration Foster strong relationships and mutual trust with store teams, leadership, and customers. Share insights on guest interactions, safety concerns, and security risks with transparency and discretion. Support training of new APS team members to model warm, professional, compliant behavior. Other duties as assigned. Qualifications At least one year of customer‑facing or concierge experience strongly preferred. Familiarity with POS systems and/or compliance technology preferred. Security, military, or law‑enforcement experience is a plus when paired with a strong commitment to guest‑first, hospitality‑focused service. Meet scheduling and availability requirements for varying shifts including mornings, days, nights, and weekends. Have reliable, responsible, and dependable attendance. Pass all required background checks including state‑specific cannabis employment requirements. Possess valid driver’s license or state identification. Must be 21 years or older and meet all state‑specific cannabis employment requirements. Remain compliant with all legal or company regulations for working in the cannabis industry. Additional Requirements Remain alert and responsive during extended periods. Move throughout the dispensary to fulfill assignments and assist patients or customers in various locations. Stand in a stationary position if required to meet business needs. Conversate and communicate directly with individuals and groups. Operate point‑of‑sale system, computer, and office productivity machinery for online programming, word processing, database management, spreadsheet applications, and email. Inspect and receive detailed information such as patients’ and/or customers’ date of birth, order information, or inquiries. Move inventory and materials weighing up to 30 pounds independently. Position self to move inventory and materials in storage areas. Comfortably stand or walk for extended periods both indoors and outdoors. Maintain a visible and mobile presence throughout shift; this is not a desk job. Skills Friendly, professional demeanor with excellent interpersonal skills. Remain calm and empathetic in stressful situations. Consistently demonstrate excellent customer service skills. Establish and maintain effective relationships with all employees. Listen well and effectively communicate verbally and in writing to various audiences. Understand applicable cannabis laws and regulations, safety regulations, municipal codes, organizational rules, and SOPs. Follow instructions and incorporate constructive criticism from managers. Operate with high professionalism and integrity, including handling confidential information and complying with HIPAA. Working Conditions Engaging, fast‑paced, patient and customer‑facing retail environment. Outdoor duties in varying weather conditions may be required. Exposure to cannabis and/or allergens that might be present in the environment. GTI is proud to be an equal opportunity workplace. The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Pay range: $19 – $20 USD. #J-18808-Ljbffr Green Thumb Industries