Harley Vehicle Customer Service and Sales

Job Description

Job Description

About Company:

Are you passionate about Harley-Davidson and eager to share that excitement with others? Iron Steed H-D is looking for someone with a great attitude who thrives in a fast-paced, fun, and customer-focused environment.

Buying a Harley-Davidson motorcycle is a life-changing decision that opens the door to an entirely new lifestyle. As a team member, you’ll play a key role in introducing new riders to this world—providing exceptional service, guidance, and a welcoming experience.

We offer extensive training and access to industry-leading tools to help you build your skills and succeed. This is your opportunity to join one of the most dynamic and fastest-growing Harley-Davidson dealerships in California.

At Iron Steed Harley-Davidson, fulfilling dreams of personal freedom isn’t just a motto—it’s our purpose and passion. Located in Vacaville, CA, we’re committed to delivering exceptional customer experiences that reflect the spirit of the Harley-Davidson lifestyle.

We’re not just a dealership—we’re riders ourselves. We understand our customers because we live the same dream they do. Whether it’s on the sales floor or out on the open road, we take pride in being part of something bigger: a community built on freedom, adventure, and camaraderie.

We are Iron Steed Harley-Davidson.

About the Role:

The Harley Vehicle Sales and Customer Service Associate plays a pivotal role in driving the success of our retail operations by delivering exceptional customer service and expert product knowledge to prospective buyers. This position focuses on guiding customers through the beginning steps of the process, from initial inquiry to selecting their perfect motorcycle, to gathering information, ensuring a seamless and satisfying experience. The associate will actively engage with customers to understand their needs, provide detailed information about Harley-Davidson motorcycles and related products, and tailor recommendations accordingly. Success in this role directly contributes to achieving sales targets and fostering long-term customer loyalty. Additionally, the associate will collaborate with the dealership team to maintain showroom standards and support promotional activities.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in retail sales, preferably in automotive or motorcycle sales.
• Valid driver’s license with a clean driving record.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Previous experience selling Harley-Davidson motorcycles or similar brands.
• Knowledge of motorcycle mechanics and features.
• Exceptional customer service skills and building relationships
• Follow up capabilities with customers who have been in
• Abilities to listen, absorb and create a positive experience for guests..

Responsibilities:

• Greet and engage customers promptly and professionally upon arrival at the dealership.
• Conduct thorough needs assessments to understand customer preferences and requirements.
• Present and demonstrate Harley-Davidson motorcycles and accessories, highlighting features and benefits
• Maintain up-to-date knowledge of product lines
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Assist in organizing and participating in dealership events and promotional activities.
• Maintain accurate records and prepare necessary documentation.

Skills:

The required skills such as strong communication and interpersonal abilities are essential for building rapport with customers and understanding their needs effectively. Sales expertise enables the associate to present products persuasively and communicate efficiently, while product knowledge ensures accurate and confident information delivery. Preferred skills like familiarity with motorcycle mechanics and financing options enhance the associate’s capability to address detailed customer inquiries and provide comprehensive solutions. Additionally, organizational skills support managing multiple customer interactions and maintaining accurate sales documentation. Together, these skills contribute to a professional, customer-focused sales environment that drives dealership success.