Pharmacy Resident - University of Pittsburgh

Postgraduate Structured Training Program

Fully engages in this 12-month postgraduate structured training program that provides an intensive focus on enhancing knowledge, skills, and abilities in patient care and practice management for community pharmacy practice. Participates in a range of activities that facilitate leadership and teaching skills development. Responsible for providing direct patient care in the community pharmacy practice environment. Assists, with the coordination of an in-store pharmacist, managed patient care clinic that promotes health and wellness through appropriate drug therapy use.

Job Responsibilities: Patient Experience

• Responsible for managing patient interactions in the pharmacy, including patient counseling and resolving patient issues promptly to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).

Operations

• Maintains responsibility for the operations of the pharmacy department in the absence of the Pharmacy Manager and Store Manager, as delegated by the Pharmacy Manager.
• Improves prescription numbers, store sales, profit, and image through the accurate filling of prescriptions, providing valued added pharmacy service, and providing courteous, professional, and efficient service to patients.
• Adheres to federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. Reviews and complies with the Walgreen Co. pharmacy code of conduct.
• Assists with adherence to guidelines concerning the receipt, storage, shipment, and dispensing of controlled drugs; reviews and complies with the controlled substance policy statement. Adheres to the guidelines of the Walgreen Company's pharmacy laws and ethics statement.
• Designs, executes, and presents an investigational project issue related to community pharmacy practice.
• Assists in preparing and managing department workflow and daily tasks.
• Assists in or makes recommendations concerning the supervision of all pharmacy department employees to ensure performance of required functions and adherence to Company policies and procedures.
• Assist with ensuring proper processing of all third-party prescriptions, adhere to partial fill procedures, and utilize generics whenever possible to maximize the gross profitability of the store.
• Maintains current knowledge of information technology associated with pharmacy systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.
• Responsible for assuring that pharmacy department procedures and practices comply with federal and state regulations and guidelines. Requires travel to meetings throughout the year.

People & Performance Management

• Assists with staff development activities and training for Walgreens' pharmacists.
• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
• Completes required residency program documentation (i.e., evaluations, needs assessments, etc.) to facilitate training in learning experiences.
• Seeks professional development by monitoring 'one's performance, solicits constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff

About Walgreens Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.