Student Success Advisor

Student Success Advisor

Ross Education Holdings, Inc. is looking for a Student Success Advisor in Niles, OH. This campus-based position requires a flexible schedule, including Monday-Friday (3) days 8-5 and (2) afternoons 11-8.

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations. With 40+ campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Ross is more than a place to work - we're a community built on shared values. As part of our team, you'll be asked to embody and uphold the Core Values that guide everything we do: Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student.

If these principles resonate with you and you're looking to contribute to a purpose-driven team, we'd love to meet you. Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others? Come find your "WHY" at Ross!

The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, and providing the support necessary for the hybrid students to succeed at Ross. It Is expected the SSA will follow all compliance requirements and maintain excellent documentation to meet ABHES, Federal, State and internal standards.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Job Duties and Responsibilities:

• Student Retention
• Financial Aid Support
• Career Services Support
• Other Student and Campus Support

Expected Campus Outcomes:

• Achieve required minimum of 70% retention rate for each program
• Maintain Documents required packaging status at 95% and above

Benefits:

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit

Requirements:

• Associates Degree or higher from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). The SVP of Operations will approve any exceptions.
• 2+ years' work experience in banking, office administration, or general office with emphasis on customer service or related work. Prior experience in post-secondary education setting preferred
• Ability to work at least two evenings a week
• Campus base position - not remote
• Comfortable asking students for payments and documents
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff
• Ability to work with different teams
• Ability to remain focused and adapt quickly in fast-paced work environment
• Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
• Strong attention to detail & accuracy, and commitment to quality
• Ability to organize your work and meet deadlines
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Adhere to Ross Code of Conduct and Professional Ethics

Additional consideration will be given for candidates with prior experience in Nursing Programs, Nursing, Nurses and the Ohio Board of Nursing.

Ross Education is an Equal Opportunity Employer