Residential Supervisor

Residential Supervisor

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. We were recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts.

We are seeking a dedicated and experienced Residential Supervisor to oversee daily operations across our Developmental Services group homes. This role is ideal for a hands-on leader who is passionate about empowering individuals with developmental disabilities to live safe, fulfilling, and independent lives in their communities.

In the Developmental Services program, we provide 24-hour staffed residential, family support, advocacy, and day services to support individuals with developmental disabilities. We value the individuals we serve in shared living and small group homes, working as part of a collaborative team that includes family, BHN staff, and providers to create person-centered plans that reflect strengths, capabilities, and aspirations.

What We Offer:

• Competitive pay and comprehensive benefits
• Generous PTO
• 403(b) retirement plan
• Tuition reimbursement
• Career growth opportunities — one-third of our positions are filled through internal promotions
• Mission-driven work with direct impact on individuals with developmental disabilities
• Inclusive and supportive team culture that values diversity, equity, and inclusion

What You'll Do:

As a Residential Supervisor, you will play a key role in ensuring the health, safety, and independence of residents across assigned group homes while leading and developing a dedicated direct care team.

Responsibilities include:

• Oversee the daily operations of assigned group homes
• Hire, train, and supervise staff to deliver high-quality, person-centered care
• Ensure implementation of treatment plans, health and safety plans, and medication administration
• Monitor residents' overall health and empower them to engage in goal development and decision-making
• Support individuals in fostering relationships and community participation
• Provide crisis intervention and emergency services, including serving on the on-call rotation
• Manage program compliance, budgets, and regulatory requirements
• Promote quality of life through safety, dignity, and community inclusion

What You'll Need:

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• Minimum of 3 years of direct care experience required
• At least 2 years of supervisory experience preferred
• Valid driver's license and reliable vehicle required
• Strong leadership, communication, and organizational skills
• Commitment to client empowerment, human rights, and community integration

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

If you're ready to lead a team that makes a meaningful difference in the lives of individuals with developmental disabilities, we encourage you to apply.