IT Helpdesk Support Specialist

Worcester Public Schools Durkin Administration Building - Worcester, Massachusetts Open in Google Maps IT Helpdesk Support Specialist Worcester Public Schools Durkin Administration Building - Worcester, Massachusetts Open in Google Maps Job Details Job ID: 5881601 Application Deadline: Posted until filled Posted: Aug 12, 2026 12:00 AM (UTC) Starting Date: Immediately Job Description JOB TITLE: IT HELPDESK SUPPORT SPECIALIST The Worcester Public Schools is looking for an energetic and knowledgeable IT support specialist to add to its dedicated team. Not only does the district have excellent benefits, but you also get to go home feeling you truly helped a child’s education by providing our teachers and staff with top‑notch technical support. Your days will never be the same, as the core team supports over 50 locations, 25,000 students, 4,000 staff, and 30,000+ devices. Come join our team and feel good about what you do for a living! START DATE: IMMEDIATELY REPORTS TO: NETWORK ENGINEER / ASSISTANT IT DIRECTOR This position is responsible for maintaining district computers, Chromebooks, iPads, printers, projectors, and other technology hardware and software in the district. Technology is always evolving, so this person must maintain a working knowledge of current technology. Principal Responsibilities Re‑imaging computers using portable and server based images Repair and maintain computers, Chromebook, printers, tablets, projectors, and other hardware Configure and install computers, Chromebook, printers, tablets, projectors, and other hardware Maintain Windows Active Directory on assigned computers, including joining and removing computers from the domain Assist with network, server, and software image troubleshooting Transport and move technology hardware as required. Work with the district contact for disposal or recycling of retired computer equipment Re‑purpose computer equipment by salvaging usable parts before disposal or recycling Coordinate with vendors to complete warranty work as necessary Troubleshoot wiring related problems, including patch cables, Ethernet jacks, switches and stacks and WAN related problems Respond to IT tickets using the district’s ticketing system Responsible for assuring equal educational opportunity to all individuals regardless of race, color, gender, age, marital status, religion, gender identity, national origin, sexual orientation, homelessness, or disability. Performance of other job‑related duties as assigned. Help Desk & Mail Administration Answer Calls from Help Desk: Provide responsive, Tier-1 and Tier-2 phone support by answering and resolving incoming calls from the district Help Desk, ensuring accurate logging of user issues. Doherty Help Desk M-F PMs: Staff the District IT Help Desk during advertised hours, Monday through Friday, providing direct on‑site technical assistance to students and staff. Tickets - Help Desk: Actively monitor, update, and resolve incoming Help Desk tickets in a timely manner to maintain high user satisfaction and minimize instructional downtime. Systems Management Jamf Pro: Administer and maintain Apple devices across the district using Jamf Pro Mobile Device Management (MDM), including deploying applications, configuring profiles, and ensuring security compliance. IncidentIQ: Utilize the IncidentIQ platform for comprehensive IT asset management and help desk ticketing, ensuring accurate inventory tracking and efficient workflow management. Google Accounts: Manage Google Workspace accounts, executing tasks such as provisioning new users, de‑provisioning departing staff, resetting passwords, and managing access permissions as required. Mac Cache Servers: Deploy, configure, and maintain Mac Cache Servers to optimize network bandwidth, reduce internet traffic, and expedite software updates and app deployments for all Apple devices. Network Support Network Installs/Replacements/Diagnostics: Perform on‑site network hardware installations, swap out aging or failing equipment, and conduct comprehensive diagnostic testing on network infrastructure as needed to ensure continuous and reliable connectivity. Required Qualifications Working knowledge of current and previous generation Windows operating systems and Microsoft Office suites Understand the basic concepts of TCP/IP ethernet networking. Working knowledge of Gmail and other G Suite products Experience maintaining and repairing printers A minimum of three years’ successful hardware repair troubleshooting experience. Associates degree, or equivalent work experience, in computer science or related field Excellent people skills Reliable vehicle transportation, license, and clean driving record Ability to lift at least 40 pounds Preferred Qualifications Bachelors degree in computer science or related field. CompTia A+ certification Microsoft certified professional G Suite certifications Ability to speak Spanish, Vietnamese, Albanian, Portuguese, Arabic or an African language. Job Details SALARY: IT Support Specialist, $25.65 - $35.15 WORK YEAR: Full Year Position / 52 Weeks WORK DAY: 7:30 A.M. to 3:30 P.M. Position Type: Full-time Salary: $26 to $36 Per Hour Equal Opportunity Employer The Worcester Public Schools is an Equal Opportunity/Affirmative Action Employer/Educational Institution and does not discriminate regardless of race, color, ancestry, sex, gender, age, religion, national origin, gender identity or expression, marital status, sexual orientation, disability, pregnancy or a related condition, veteran status or homelessness. The Worcester Public Schools provides equal access to employment and the full range of general, occupational and vocational education programs. For more information relating to Equal Opportunity/Affirmative Action contact the Human Resource Manager, 20 Irving Street, Worcester, MA 01609, View phone number on click.appcast.io. Job Requirements Citizenship, residency or work visa required Contact Information Tim Williams 20 Irving St Worcester, Massachusetts 01609 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr