Implementation Specialist, Multilingual (Brazilian Portuguese/Spanish/English)

Remote, US

Keeper is hiring a driven, multilingual Implementation Specialist (Brazilian Portuguese/Spanish/English) to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers.

About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role
As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products

Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience

Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required

Communicate with Brazilian Portuguese, Spanish, and English speaking customers, both verbally and in writing

Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation

Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions

Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope

Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Minimum Qualifications

2+ years of progressive experience in SaaS support and/or implementation

Must be fluent, both verbal and written in Portuguese, Spanish, and English

Experience with Salesforce

Experience with Google docs and MS-office tools

Experience in SaaS deployment with security software experience preferred

Proficiency in leading external customer engagements

Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships

Strong analytical and problem-solving skills

Ability to work independently and as part of a team, across global regions and time zones

Preferred Qualifications

Experience with project management tools such as Monday.com

Bachelors degree in finance, business administration (or a field related to project management) or equivalent work experience

Medical, Dental & Vision (Inclusive of domestic partnerships)

Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life

Voluntary Short/Long Term Disability Insurance

401k (Roth/Traditional)

A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

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