Service Technician Automated Gates and Telephone Entry Systems

Job Description

Job Description

For over three decades, Controlled Access Gates has been serving the needs of Northern California's gated communities. We specialize in the design, construction, installation, service, and repair of iron fences, automatic gates, and electronic entry systems. We pride ourselves on using the best materials, providing ongoing training for our team, and maintaining a standard of excellence that keeps our customers happy and our projects on schedule.

The Role: As a key member of our Service Department, you'll work closely with the Service Supervisor to help our team succeed. This is a hands-on, active role where you will be installing, maintaining, and repairing electronic gates and entry systems. We are looking for a reliable, technically skilled problem-solver who takes pride in their work and enjoys making customers happy.

A Day in the Life:

• Preparation & Site Management: Gather materials, supplies, and equipment before heading out. Prep job sites, assist with layouts, support installers, and keep every site clean, safe, and orderly.

• Technical Execution: Troubleshoot, repair, and install equipment. Learn to read and master wiring diagrams, blueprints, and testing devices.

• Customer Satisfaction: Ensure every job and warranty request is completed to the customer’s satisfaction, finishing with a final inspection and test.

• Project Management: Complete reports, inspections, and checklists accurately and on time. Document any project scope changes with accurate change orders for the Service Manager. Keep projects on schedule and communicate delays.

• Safety & Maintenance: Maintain company vehicles, tools, and equipment in secure, good working order. Always work safely and follow company safety guidelines.

• Teamwork & Growth: Meet daily with the Service Manager to review schedules. Train and mentor new Service Technicians, attend ongoing training classes to build your skills, and pitch in on other duties as needed.

What You'll Bring to the Table (Requirements):

• Experience: At least 3 years of hands-on experience in the service industry working with electronic gates, entry systems, and related equipment.

• Education: A high school diploma or GED.

• Driving Record: A valid California driver's license with a clean driving record.

• Skills: Comfort with basic math (measurements, estimates). Good communication skills for speaking with customers and writing reports. Basic computer skills (internet, spreadsheets, word processing). Ability to read and understand safety rules and instruction manuals.

• Attributes: You are a natural problem-solver, highly organized, level-headed under pressure, customer-focused, and a reliable teammate.

Physical Requirements:

• Spend a good portion of your day standing, walking, and reaching.

• Lift and move up to 60 pounds from time to time.

• Have good close-up vision to perform your job safely and effectively.

• Occasionally sit and use hands for detailed technical work.