Automotive Service Manager
Brown Motors, Inc.
Job Description
Job Description
Brown Motors is hiring an Automotive Service Manager to lead and improve our entire service operation in Petoskey, Michigan. This is a turnaround-driven leadership role for someone who knows how to fix problems, build process, develop people, and drive results. We need a proven leader who can improve CSI, raise daily shop output, strengthen advisor performance, develop technicians, and bring consistency to scheduling and dispatch.
You will oversee a combined service operation in a busy dealership environment and work closely with advisors, technicians, parts, warranty, and leadership. Our service business includes retail, fleet, diesel, and Quick Lane work, so this role requires someone who can manage complexity, create structure, and keep the department moving. This is not a status quo role. It is a leadership role for someone who will set standards, hold people accountable, improve execution, and raise the customer experience.
Brown Motors is a high-performance, high-integrity Ford, Chrysler, Dodge, Jeep, and Ram dealership with a long-standing reputation for trust, transparency, and long-term relationships. We are serious about improving the business and we are looking for a Service Manager who wants the authority and responsibility to make a real impact.
BenefitsAnnual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities- Lead the daily operation of the entire service department with a focus on CSI, production, efficiency, quality, and profitability
- Improve service advisor performance through coaching, accountability, process discipline, and stronger customer communication
- Develop technicians through training, support, clear expectations, and performance management
- Own shop scheduling and dispatch to improve shop flow, promised-time delivery, bay utilization, and daily output
- Build and enforce consistent service processes from appointment set-up to write-up, inspection, approvals, repair flow, quality control, and follow-up
- Monitor and manage department KPIs including CSI, hours per RO, technician productivity, efficiency, comeback rate, labor gross, and overall shop performance
- Work closely with parts, warranty, and leadership to remove bottlenecks and improve execution across the department
- Address problems quickly, make sound decisions, and hold the team to a high standard of performance and customer care
- Recruit, train, and retain strong team members while building a culture of urgency, professionalism, and accountability
- Proven experience leading an automotive dealership service department or fixed operations team
- Strong track record of improving CSI, advisor performance, technician development, and daily shop output
- Strong understanding of service workflow, scheduling, dispatch, repair order management, and customer retention
- Ability to lead change, drive accountability, and improve underperforming processes
- Data-driven mindset with the ability to manage performance through key service metrics
- Strong communication, leadership, organization, and follow-through
- Ability to earn respect from technicians, advisors, and customers while maintaining clear standards
- OEM dealership experience preferred
- Valid drivers license and clean driving record
- Job Description Brown Motors is hiring an Automotive Service Manager to lead and improve our entire service operation in Petoskey, Michigan. This is a turnaround‑driven leadership role with a focus on fixing problems, building process, developing people, and driving results...Automotive
- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payFull timeContract workSummer workShift work
$2,096 - $2,342 per week
...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveFull timeContract workSummer workImmediate startShift workRotating shift$2,187 - $2,444 per week
...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveFull timeContract workSummer workImmediate startShift workRotating shift- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payFull timeContract workSummer workImmediate startShift work
$2,187 - $2,444 per week
...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveFull timeContract workSummer workImmediate startShift workRotating shift- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payFull timeContract workSummer workImmediate startShift work
- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payFull timeContract workSummer workImmediate startShift work
$2,096 - $2,342 per week
...Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor... ...years of recruiting expertise, we pride ourselves on customer service and employee retention. So you are not just a number when working...AutomotiveFull timeContract workTemporary workPart timeSummer workImmediate startShift workRotating shift- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payDaily paidPermanent employmentFull timeContract workSummer workShift work3 days per week
- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payDaily paidPermanent employmentFull timeContract workSummer workImmediate startShift work3 days per week
$2,187 - $2,444 per week
...Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor... ...years of recruiting expertise, we pride ourselves on customer service and employee retention. So you are not just a number when working...AutomotiveFull timeContract workTemporary workPart timeSummer workImmediate startShift workRotating shift$25.73 per hour
Job Description Automotive Technician Apprentice Position at Brown Motors Join the Brown Motors family in Petoskey, Michigan, as we expand... ...000 sq ft expansion, which includes new commercial and retail service bays, a state‑of‑the‑art break room, enhanced parts storage,...AutomotivePrice workApprenticeshipAfternoon shift- AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and prAutomotivePart time
- ...winters and warm summers; Great Lakes moderate temperatures. • Great Lakes shoreline, forests, and peninsulas (Upper and Lower). • Automotive industry, manufacturing, agriculture, and tourism. • Motor City (Detroit) birthplace of Motown music and American auto industry...AutomotiveWeekly payDaily paidPermanent employmentFull timeContract workSummer workShift workNight shift3 days per week
$25.73 per hour
Job Description Brown Motors is expanding our service operation and hiring a Certified Stellantis Technician to support a growing Chrysler, Dodge, Jeep, and Ram business. We are actively seeking Master Certified technicians, but will also consider experienced Stellantis...AutomotiveHourly payPrice workRelocation packageMonday to FridayAfternoon shift- A leading automotive parts retailer is seeking a Part Sales Manager in Michigan. This full-time role involves driving sales performance, supervising staff, and ensuring exceptional customer service. Ideal candidates exhibit strong leadership and communication skills, possess...AutomotiveFull time
$25.73 per hour
...Description Brown Motors is expanding its service operation and hiring a Certified Ford... ...times and parts usage using dealership management systems Follow all company policies, procedures... ...Ford vehicles Proficiency with modern automotive technologies and advanced diagnostic...AutomotiveHourly payPrice workRelocation packageMonday to FridayAfternoon shift- ...Member Services Coordinator Join our team as a Member Services Coordinator, where your positive and welcoming demeanor will be the cornerstone... ...the first point of contact, you'll greet and assist members, manage phone calls, handle registrations, and provide concierge...Full timeSummer workSeasonal workWork at officeImmediate startFlexible hoursWeekend workAfternoon shift
- National Funeral Directors Association is seeking a full time funeral director or apprentice for their locations in Petoskey and Cheboygan, MI. This position offers the chance to work in a beautiful part of Northern Michigan, known for its outdoor activities. We provide...Full timeApprenticeship
- ...in Petoskey, MI, is seeking a Counter Sales associate to provide outstanding customer service in a fast-paced retail environment. The ideal candidate will have a passion for automotive parts and experience in customer-facing roles. Responsibilities include assisting...Automotive
- We are looking to hire a full time funeral director or apprentice for two of our locations; Stone Funeral Home (Petoskey, MI) and Nordman-Christian Funeral Home (Cheboygan, MI). If you enjoy hiking, boating, skiing, golfing, you name it, Northern Michigan is a dream location...Full timeApprenticeship
- ...to drive growth in our customer base and manage sales for our NAPA products. The ideal candidate will have a strong customer service focus and prior experience in retail or outside... ...Bachelor's Degree and background in the automotive industry are preferred. Agility and...Automotive
$19 per hour
...What You’ll Do: Ensure and model professional customer service Maintain a safe, clean, and organized store Cross-train... ...and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right...AutomotiveHourly payFull timeTemporary workShift workWeekend workAfternoon shift- Motion in Petoskey, MI is seeking a Counter Sales Associate to be the face of the retail store, assisting customers with automotive parts and service questions. The ideal candidate enjoys helping others, has a valid driver’s license, and preferably has experience in the...AutomotiveFull time
$36.35 per hour
Job Description Brown Motors is expanding its commercial and heavy-duty service operation and hiring Heavy-Duty / Diesel Technicians to support a rapidly growing Ford and Stellantis fleet business. Based in northern Michigan, Brown Motors has served the community since...AutomotiveHourly payPrice workRelocation packageMonday to FridayFlexible hoursAfternoon shift- Brown Motors in Petoskey, Michigan, is looking for a performance-driven Automotive Service Advisor to manage a busy service drive for both retail and commercial customers. The ideal candidate will own the customer experience end-to-end, schedule service appointments, and...Automotive
$45k - $100k
The Juris Agency is seeking an Automotive Service Advisor to drive the customer experience from write-up to vehicle delivery. This performance-driven role involves managing repair orders and maintaining effective communication with customers and technicians. A structured...Automotive- A leading automotive parts company in Michigan is seeking a full-time sales professional to support commercial functions and ensure growth. The ideal candidate will have strong knowledge of automotive systems, experience in sales, and superior communication skills. Responsibilities...AutomotiveFull time
$15 - $20 per hour
...customer receives fast, friendly, and trusted service. In this role, you support store... ...options. Operational Support Help manage workflow between the sales counter and shop... .... Preferred Qualifications: ~ Automotive experience a plus. Work Environment...AutomotiveTemporary workLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Automotive Service Manager. Be the first to apply!
- director managed services Petoskey, MI
- service manager Petoskey, MI
- culinary services director Petoskey, MI
- hvac service manager Petoskey, MI
- human services supervisor Petoskey, MI
- service team manager Petoskey, MI
- tech services manager Petoskey, MI
- manager of environmental services Petoskey, MI
- service delivery director Petoskey, MI
- toyota service manager Petoskey, MI


