Accounts Receivable Representative

Requisition ID: 20519 Employment Type: Full Time Job Category: Accounting/Finance Work Location: Davidson, NC (CSC) Brief Position Summary Responsible for accurately applying invoice details via manual entry, matching payments to remittance emails, charging of credit card payments, processing payment offsets, cash application rework, research and application of unprocessed cash receipts. Duties and Responsibilities The Accounts Receivable Representative may perform one of the four roles outlined below, including cross‑training in other roles and responsibilities based on business requirements. US Bank Exceptions Responsibilities Process manual re‑association of prior day ACH/EFT payments to reduce the number of VP exceptions. Enter accurate invoice information for payments in the “missing invoice” VP queue by contacting customers via email or telephone, or review the customer’s account in SAP and determine invoices to be paid by aging buckets or balances. Utilize the “Import a File” tool in VP by extracting the invoice details from SAP and import into VP. Review invoice details listed in the VP “Out of Balance” queue, review the payment details by viewing the ACH source data, check image or account balance in SAP. Compare invoice detail to ensure data keyed has the correct details and/or balances. Enter the correct information to balance payment amount and details. Accounts stopped in VP queues with special instructions: Follow established guidelines for keying accounts with special instructions to ensure the payment will flow the SAP system logic to eliminate or reduce rework. Meets or exceeds established daily goal of keying 20+ pages of detail based on US Bank reporting and completing all Lockbox exception items received the same day. Completion of all ACH exception items received within 48 hours of receipt. Exceptions Administrative Responsibilities Daily retrieve correspondence Batches 750 for all market channels via the Lockbox Image Look section of US Bank SinglePoint website. Review correspondence and forward documents to the appropriate associate or department per AR guidelines. Monitors and processes US Bank email folder in the AR Temp mailbox. Extract check or ACH/EFT payment details for SAP unapplied cash credit balances via US Bank website or contacting the customer directly. Scan payment detail for unapplied cash balances to correct folder in AR Server/SharePoint using established format for saving payment details. SAP/Credit Card Responsibilities Accurately charge credit card payment requests received in mailbox or via telephone (48 hours service level) and process payment offsets using F‑32 clearing function. SAP/Credit Card Research Responsibilities Process research requests received individually or via View email address on click.appcast.io email address within 72 hours of receipt. SAP Unprocessed Payments Responsibilities Research and determine reason for unprocessed cash receipt in SAP. Utilize the updated Bank ID/ABA report in the research & decision‑making process. Make decision of next steps to correct unprocessed item and forward to Master Data team to correct. Move payment to the correct account and apply to open invoices based on remit details. If details are not available, contact customer for correct remit details and apply to account when received. Paperless Billing/Cash Application Responsibilities Paperless billing: Process/update email addresses to receive paperless invoicing – minimum 250 requests per month. Process cash application for assigned accounts, unapplied cash per the established AR guidelines. Support SAP Rework team as directed by AR management (month‑end, etc.) SAP Rework Role Responsibilities Research and accurately apply current day’s payments from assigned alphabet that are in SAP posted on account (not applied via match logic) or partially applied (via match logic) based on the established AR guidelines. Use the correct SAP Reason codes for short/over pays, refunds, tax balances. Reset, reverse, clear payments based on established AR guidelines and policies. Enter detailed notes in SAP per the established guidelines: include check/ACH payment numbers, payment dates & all pertinent information for future reference. Research and apply unapplied cash payments from assigned alphabet tile and process cash from prior month’s in F‑32 Clearing function as per established quarterly incentive goals. Research and resolve mis‑applied payments from the assigned alphabet per AR guidelines. Complete open FEBA payments from prior day’s work once the current day’s assigned payments are processed. Ensure all assigned payments are processed by end of Fiscal month. Identify accounts that can be worked in US Bank Vantage Point (VP) to increase system match ratio and reduce rework in SAP. Provide account details, contacts and special instructions to the AR Senior on the team for this process. Apply payments in the correct Finance period based on the fiscal calendar and back date payments according to AR policies & procedures as needed. Meet or exceed the established cash application daily/monthly goals for individual/team/department goals. Able to process cash application for Share Services alternate payers. All Roles Participates in department overtime when implemented by AR management team. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. Education and Experience Associate’s degree or the work equivalent required. Minimum of one year of commercial accounts receivable required. SAP S4 HANA or similar SAP version cash application experience preferred. Skills Proficiency in Microsoft Word and Excel software, ability to access and navigate using Internet Explorer or Chrome web required. Attention to detail, accurate data entry and effective organizational skills. Customer Service and telephone experience required. Solid verbal and written communication skills required. General understanding of accounting principles preferred. Ability to research payments in SAP preferred. Ability to work with a team of associates to achieve or exceed established team/department goals required. Ability to work independently to achieve or exceed established individual goals required. Other Requirements Ability to provide and receive constructive feedback in a positive/professional manner. Ability to consistently promote a positive, cooperative environment among team members and peers is required. A valid driver's license and the ability to travel up to 5% of the time may be required. Compensation Compensation starting at $15.24 - $23.96 depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. Benefits Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well‑being and financial future. Diverse healthcare plans. Generous 401(k) and stock purchase programs. Tuition reimbursement opportunities. Paid time off for holidays, vacations and illness. Equal Employment Opportunity Statement At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. #J-18808-Ljbffr