Operations Manager

Job Description

Job Description

???? WANT TO RUN A BUSINESS WITHOUT HAVING TO START ONE?Operations Manager — Two Maids Jackson

Jackson, Mississippi | Full-Time | Monday–Friday | No Weekends

• Are you a natural leader who enjoys people, sales, problem-solving, and seeing the results of your hard work?
• Do you want a job where you can make decisions, take ownership, and make a difference?
• Two Maids Jackson is looking for an energetic, organized, motivated Operations Manager to help run and grow our local business.
• This isn't a boring desk job. You're going to help run the show.

You'll lead our team, take care of customers, grow sales, hire and train employees, solve problems, and help make sure every customer receives an experience worth talking about. And yes, sometimes you'll get out of the office and visit our clients' homes. That's part of the fun!

???? WHY YOU'LL LOVE THIS JOB

You get the responsibility of running a business without having to start one from scratch.

• Lead and motivate an awesome team
• Build relationships with customers
• Grow sales and develop new business
• Hire and train team members
• Make decisions and solve problems
• Help create a great workplace
• Get involved in the local community
• See your hard work directly impact the business
• Grow into greater responsibility as the business grows

We're a people business. We clean houses, but what we're really selling is time. Our customers are busy, and we help give them some of that time back.

Our employees are the reason we're successful, so we believe in taking care of our customers and taking care of our team.

???? COMPENSATION & PERKS

• $52,000–$55,000 starting salary
• Performance-based raise evaluations every 2 months
• Opportunity to earn $60,000+
• 10 paid vacation days
• 8 paid holidays
• Monday–Friday
• NO WEEKENDS
• 7:30 AM–4:30 PM
• Mileage reimbursement for approved business travel
• Your ideas and performance actually matter

If you help grow sales, build a stronger team, improve customer satisfaction, and make the business better, your compensation will reflect it.

???? WHAT YOU'LL DO

???? LEAD THE TEAM

• Recruit, interview, and hire
• Train, coach, and motivate employees
• Manage scheduling and staffing
• Handle employee performance issues
• Hold team members accountable
• Build a positive team culture

???? GROW THE BUSINESS

• Answer sales calls and inquiries
• Follow up with potential customers
• Conduct estimates and customer consultations
• Close sales and turn leads into customers
• Develop local marketing and community opportunities
• Find new ways to grow the business

❤️ TAKE CARE OF CUSTOMERS

• Deliver exceptional customer service
• Handle questions and concerns
• Monitor customer satisfaction
• Resolve problems quickly and professionally
• Make sure we're delivering the quality we promise

???? RUN THE OPERATION

• Manage daily schedules and cleaning teams
• Monitor cleaning quality
• Conduct quality-control visits
• Train team members on cleaning standards
• Manage supplies and equipment
• Handle invoices, payments, and deposits
• Assist with payroll
• Track important business numbers
• Keep the operation running smoothly

???? ARE YOU OUR PERSON?

• A natural leader
• A salesperson at heart
• Highly organized and self-motivated
• Great with people
• Positive and energetic
• Comfortable making decisions
• Comfortable holding people accountable
• A strong communicator
• A problem-solver
• Comfortable managing a team of 12+ employees
• Comfortable talking with customers face-to-face and over the phone

You don't need to know everything about the cleaning industry. We can teach you how to clean a house.

What we can't teach as easily is leadership, work ethic, personality, initiative, and the ability to make things happen.

???? BASIC REQUIREMENTS

• High school diploma or equivalent
• Previous management, leadership, sales, or customer-service experience
• Valid driver's license
• Reliable transportation and valid auto insurance
• Ability to travel to customer homes and other local locations
• Proficient with Microsoft Outlook, Word, and Excel
• Basic math and computer skills
• Excellent verbal and written communication
• Ability to pass a nationwide criminal background check
• Ability to pass a drug screening
• Available Monday–Friday, 7:30 AM–4:30 PM

???? This probably isn't for you if you:

• Want to sit behind a desk all day
• Don't like talking to people
• Hate sales
• Need someone constantly telling you what to do
• Don't like solving problems
• Aren't comfortable holding people accountable
• Want the same thing to happen every day

But if you're the person who walks into a messy situation and says:

• "Alright... let's figure this out."
• If you like people, like seeing results, want responsibility, and want the opportunity to help build something , we want to meet you.

❤️ POWERED BY CARING
At Two Maids, we believe work should be about more than a paycheck.
We want our customers to feel cared for.
We want our employees to feel valued.
And we want our managers to have the opportunity to build something they're proud of.

We can't promise every day will be easy.
We can promise it won't be boring.

???? READY TO RUN THE SHOW?We're scheduling interviews now.

Come meet the team and see if you're the person we're looking for.

Apply today!