Operations Support Specialist
Virtual Vocations Inc
Providing operational and technical support for tolling technology and intelligent transportation systems, the full-time Operations Support Specialist will monitor system health, troubleshoot issues, and manage incidents through ServiceNow while participating in a 24/7 support rotation. Key responsibilities Provide front-line technical support to internal and external customers, managing service level agreements through ServiceNow Monitor system hardware and software to ensure availability and efficiency while supporting installation and testing of new components Triage and document incidents, preparing performance reports and updating support documentation as needed Required qualifications High school diploma or equivalent required; certificate, diploma, or degree in a technology-related field preferred 2+ years of experience in customer service, technical support, or operations support preferred Experience with service desk ticketing systems, preferably ServiceNow Familiarity with Linux operating systems and hardware/software troubleshooting Knowledge base article creation and documentation experience preferred
Vacancy posted 2 days ago
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