Information Technology Support and Operations Specialist

Information Technology Support & Operations SpecialistConsumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team. This position provides day-to-day technology support to employees, troubleshoots hardware, software, application, and connectivity issues, and assists with the security, maintenance, and reliable operation of the Bank's technology environment.The ideal candidate is a hands-on problem solver who enjoys helping others, can manage multiple priorities, and understands the importance of security, confidentiality, and dependable technology in a banking environment.Responsibilities:Provide technical support for computers, mobile devices, printers, Microsoft 365, business applications, phones, and other technology.Troubleshoot and resolve hardware, software, system access, application, and network connectivity issues, escalating complex problems when necessary.Install, configure, maintain, and upgrade computers, peripherals, software, mobile devices, and related technology.Prepare and deploy technology for new employees, transfers, and equipment replacements.Assist with technology installations, network improvements, hardware replacements, and other IT projects.Monitor systems and security tools for potential threats, vulnerabilities, or unusual activity and assist with cybersecurity incident response and remediation.Assist with endpoint protection, email security, vulnerability management, and other security technologies.Maintain accurate technology inventories, technical documentation, procedures, and user instructions.Work collaboratively with employees, IT team members, and vendors to resolve issues and support the Bank's technology needs.Qualifications:Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field preferred.1 to 3 years of related IT support, help desk, systems, networking, or cybersecurity experience preferred.Working knowledge of Microsoft Windows, Microsoft 365, computers, mobile devices, printers, and common business applications.Familiarity with TCP/IP, DNS, VPN, Wi-Fi, network connectivity, access management, endpoint protection, and security concepts.Strong troubleshooting and problem-solving skills with the ability to explain technical issues in an easy-to-understand way.Strong customer service, communication, organization, and follow-through.Ability to work independently and collaboratively as part of an IT team.Financial institution or other regulated-industry experience is a plus.