Health Information Management Coordinator - Mobile Crisis Outreach Team

JOB SUMMARY: Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities. Although it serves a variety of consumers, the agency focuses primarily on providing care to low-income, high-needs, at-risk children, youth, their families, and adults.


This position supports program staff in the delivery of services by performing a variety of administrative related tasks to maintain a smooth and efficient workflow. HIM professionals are highly trained in the latest information management technology applications and understand the workflow in any healthcare provider organization from Managed Care Systems, LA Department of Mental Health to multiple Contracted Providers. They are vital to the daily operations management of health information and electronic health records (EHRs). Health Information Management (HIM) Coordinators ensure a patient's health information and records are complete, accurate, and protected. Security, Confidentiality and Release of Health Information, safeguarding the confidentiality of patient records from unauthorized review or release and adherences to HIPAA policy covering the privacy of, and access to, patient protected health information.

The Health Information Management Coordinator assists with the overall management of managed care, community-based, grants, and placement electronic health records. Daily processes include but are not limited to eligibility verification, authorization, admitting, discharging, importing, analyzing, release of information, and managing multiple data entries into several EHRs and portals concurrently. A Health Information Management Coordinator collects data from a variety of potential sources -including Health Information Management Admission Inbox, Member Information File (MIF), multiple EHRs and portals to complete daily tasks and identify ways to improve workflow and opportunities for improvement.


HIM Coordinator must have the ability to apply knowledge of information software and/or hardware to provide solutions and/or support, demonstrate a level of expertise with EMR and department workflows, ability to convey and/or receive written/verbal information to/from various audiences in different formats. Demonstrate the ability to communicate with program staff, administrative staff, and other departments, should have outstanding communication, interpersonal, customer service, organizational, and teamwork skills. It is vital that the HIM Coordinator works with and supports their co-workers. Have analytical ability to demonstrate problem solving skills and recommends solutions to apply critical thinking to analyze and interpret information and/or data. Strong understanding of referrals and benefit plans. Demonstrate the knowledge necessary to move schedule appointments, complete admission/discharge, maintain/update patient demographics to provide a high level of patient service. Ability to use software applications and operate technological devices (e.g., laptop, XMedius-fax, multiple monitors, etc.). The HIM Coordinator is knowledgeable with HIM policies and procedures as set forth by Sycamores, stakeholders, accrediting, and regulatory agencies. The Health Information Management professionals' responsibilities include managing the client's electronic and paper record throughout the records lifecycle, which includes from the time such records are created through destruction offsite storage Iron Mountain and Corodata.


Starting Pay Range:

$20 - $24 per hour (starting pay will be based on previous work experience and educational background.)

Shift Schedule: Regular work schedule is Monday - Friday, 5:00 pm - 1:30 am with flexibility to provide additional coverage as needed.

JOB QUALIFICATIONS

• High School Diploma and at least 2 years of relevant experience required.
• Maintains all required licenses and certifications.
• High level of ownership, accountability, and initiative
• Ability to maintain high level of confidentiality.
• Ability to quickly learn and implement new procedures and processes.
• Ability to positively and proactively handle employees concerns and prioritize multiple tasks under pressure.
• Highly flexible, punctual, reliable, and eager
• Strong organizational and analytical abilities
• Positive attitude and work ethic

Additional Requirements:

• Incumbent should possess knowledge of Microsoft Office, HIPAA knowledge, and navigating multiple databases a plus.
• Detailed oriented, good organizational and problem solving skills.
• Ability to communicate both verbally and in writing.
• Self-started, and work with minimum supervision.
• Must have leadership ability; and able to interact with agency staff as well as individuals outside of agency.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen.

Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.