Case Manager Specialist

Case Management Specialist

Dakota Woodlands is a nonprofit organization located in Eagan, MN. Dakota Woodlands is dedicated to providing a safe and supportive environment for families experiencing homelessness. Our mission is to empower individuals to achieve stability and independence through comprehensive support and compassionate care. We offer housing, resources, and programs designed to help families rebuild their lives and succeed. Clients staying at Dakota Woodlands receive nutritious meals, private bedrooms, personal care products, seasonal clothing, and an opportunity to learn life-building skills through targeted case management and family goal planning, which helps them succeed independently.

The Case Management Specialist plays a vital role in providing direct support to clients, helping them access resources, and ensuring their needs are met as they work towards achieving stability and independence. This position collaborates closely with the Client Services Manager and other team members to develop individualized service plans and advocate on behalf of clients to ensure they receive necessary assistance. The ideal candidate is empathetic, dedicated, and experienced in working with individuals experiencing homelessness or in a related human services field. They must be committed to fostering a supportive environment and assisting clients in overcoming challenges to achieve long-term success.

Areas of Responsibility

Client Support

• Provide day-to-day support to clients, addressing their immediate needs and concerns.
• Assist clients in accessing resources such as housing, employment, healthcare, and other community services.
• Help clients navigate the challenges of homelessness by providing emotional support and practical guidance.
• Develop and maintain positive, trusting relationships with clients to foster a safe and supportive environment.

Case Coordination

• Collaborate with the Client Services Manager and other team members to develop and implement individualized service plans for clients.
• Monitor client progress and update case notes regularly to ensure accurate documentation of services provided.
• Coordinate with external service providers and partners to connect clients with necessary resources and support.
• Advocate on behalf of clients to ensure they receive the services and assistance they need.

Program Implementation

• Support the implementation of Dakota Woodlands' programs and services by facilitating client intake, assessments, and referrals.
• Participate in group activities and workshops aimed at enhancing clients' skills and knowledge.
• Contribute to the development of new programs and services that address the evolving needs of clients.

Administrative Duties

• Maintain accurate and confidential client records in compliance with organizational policies and procedures.
• Assist with data collection and reporting for program evaluation and improvement.
• Ensure compliance with all relevant regulations, policies, and procedures related to client services.

Team Collaboration

• Work closely with other staff members to ensure a coordinated approach to client care.
• Participate in regular team meetings, training sessions, professional development, and personal care opportunities.
• Contribute to a positive team environment by sharing knowledge, experiences, and resources with colleagues.

Other Duties

• Perform other duties and responsibilities as assigned to support the organization's mission and client needs.

Qualifications

• Bachelor's degree in social work, human services, psychology, or a related field; or equivalent experience in a social services role.
• Previous experience working with individuals experiencing homelessness or in a related human services field is highly preferred.
• Strong interpersonal and communication skills, with the ability to work effectively with diverse populations.
• Empathy, patience, and a genuine commitment to helping others.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Proficiency in using basic computer applications (e.g., Microsoft Office, client management software).

Working Conditions

• Full-time position with potential for occasional evening or weekend shifts.
• Active work environment, requiring regular interaction with clients and community service providers.

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position. Applications will be reviewed on a rolling basis until the position is filled.

Dakota Woodlands is an equal opportunity employer. We encourage individuals of all backgrounds, including those with lived experience of homelessness, to apply.