Operations Manager

Overview Piper Companies is seeking an Operations Manager to lead and support a team of Operations Associates within a fast-paced, service-driven industry. The Operations Manager role is ideal for a hands-on leader with strong people management skills, process optimization experience, and the ability to drive operational efficiency in a hybrid work environment. Responsibilities Lead, coach, and develop a team of Operations Associates to ensure high performance and engagement. Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and adherence to service-level agreements. Identify process improvement opportunities and implement scalable operational best practices. Monitor key performance indicators (KPIs) and prepare reporting to support data-driven decision-making. Collaborate with cross-functional teams including leadership, finance, and client-facing partners to support business objectives. Ensure compliance with internal policies, procedures, and industry regulations. Qualifications 5+ years of experience in operations, with at least 3 years in a people management or team lead role. Proven ability to manage, motivate, and develop operational teams. Strong analytical and problem-solving skills with a focus on continuous improvement. Experience working in a hybrid environment and managing both in-office and remote team members. Excellent communication, organizational, and time-management skills. Compensation Salary range: $90,000 – $120,000 depending on experience Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off This job opens for applications on 04/24/2026. Applications for this job will be accepted for at least 30 days from the posting date. #J-18808-Ljbffr