Operations Associate - Soho, NYC

Operations Associate (Part-Time)Location: SoHo, NYC, in personReports to: Director of Operations at LABELCompensation: $18/hour | Part-Time, 20–25 hours per weekThe Operations Associate supports LABEL's day-to-day operations, with a primary focus on garment inventory, shipping, fulfillment, and general operational support. This hands-on role ensures garments are accurately tracked, quality-checked, and moved efficiently between clients, clothiers, the showroom, and tailoring teams. The ideal candidate is highly organized, detail-oriented, and comfortable managing garment logistics in a fast-paced, high-touch custom clothing environment.Key ResponsibilitiesReceive, inspect, organize, and process inbound and outbound garments, including steaming, labeling, storage, and quality control.Manage garment shipments, including shipping labels, courier tracking, and resolving shipping issues.Maintain accurate garment records in the CRM, conduct regular inventory audits, and monitor aging garments across the showroom and remote offices.Manage weekly fabric "outs" by reviewing vendor updates and removing or identifying unavailable swatches.Coordinate completed garment check-ins from alteration partner; including pickups, and deliveries, ensuring clear communication and timely handoffs between teams.Additional Support (As Needed)Coordinate with clothiers, tailoring teams, and ALTS on alterations, including tracking timelines, identifying rush orders, and communicating garment status.Maintain an organized, polished, and client-ready showroom.Assist with client check-ins, garment pickups, payments, and incoming calls.Support general operational needs, including supplies, facility coordination, and vendor communication.QualificationsHighly organized, detail-oriented, and able to manage multiple priorities.Strong communication skills and comfortable working across teams.Dependable, proactive, and comfortable in a fast-paced, client-facing environment.Comfortable using technology and CRM systems.Previous experience in retail, apparel, operations, or customer service preferred.Able to physically handle, organize, and prepare garments throughout the workday.What Success Looks LikeAccuracy: Garments and inventory are consistently tracked, quality-checked, and accurately recorded in the CRM.Timeliness: Incoming and outgoing garments are processed efficiently, with shipments and handoffs completed on schedule.Communication: Clothiers and internal teams have clear, proactive updates on garment status, delays, and outstanding needs.Organization: Inventory and showroom areas remain organized, with aging garments and operational issues addressed promptly.Team Support: Daily priorities are handled independently, with flexibility to assist other teams when needed.