IT Support Specialist | IT Services

Job Description

Job Description

Description:

Solve Problems That Matter

As an IT Support Specialist with IT Services, you'll help employees across Valley stay connected, productive, and supported by resolving technical challenges and maintaining the systems they rely on every day. From troubleshooting hardware and software issues to supporting enterprise applications and cybersecurity practices, your expertise will help ensure our teams can focus on what matters most: serving our clients.

Pay: Range starts at $22.00/hour (pay is calculated based on years of related working experience)

Schedule : Monday – Friday | 8:00am – 5:00pm (With on call shifts)

Benefits Highlights

• Compensation Our compensation program includes tenure-based service increases and performance bonuses that recognize and reward high-performing team members.
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday.
• Time Off We offer 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance Benefits Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance. Valley also provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families. Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retirement Our 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary.
• Professional Development We invest in our team members' growth through tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong to a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Job Summary

The IT Support Specialist provides advanced service desk support for various enterprise applications, networking, workstation operation systems, and hardware. The Specialist maintains professional relationships and delivers efficient on-site and remote support to users throughout the company.

Essential Functions

• Provides accurate, efficient, and professional customer service; maintains professional relationships with Valley staff, customers, and stakeholders
• Support laptops, desktops, multifunction printers, and other peripheral hardware
• Supports Windows 10/11, iOS, and Android operating systems
• Supports Active Directory and Microsoft printer management applications
• Supports Microsoft 365 applications such as Word, Excel, Outlook, SharePoint, and OneDrive
• Assists with network connectivity issues and troubleshoots various software application and hardware component issues
• Supports MFA and MDM enrollment of mobile devices
• Supports Slack, Adobe, AnyConnect (VPN), and other endpoint software
• Support of WebEx collaboration suite and other communication applications
• Documents incidents and solutions within Zendesk ticketing system and contributes to knowledge base articles
• Maintains asset inventory and ensures accuracy
• Continuously and independently learns new skills and seeks new solutions that improve the organization’s technical effectiveness and efficiency
• Follow HIPAA requirements and identifies security risks while enforcing policies and procedures
• Participates in weeknight and weekend on-call support rotations

Requirements:

Education

• None, see Preferred Qualifications

Experience

• Two years of experience in an IT technical support role

Licenses/Certificates

• Driving position: requires a minimum age of 21 and a current driver’s license

Preferred Qualifications

• IT training certificates
• Previous experience with SentinelOne, Slack, Adobe, AnyConnect or comparable applications
• Experience with WebEx or comparable video conference solutions and hardware
• Knowledge of network connectivity and services such as IP Addressing, DNS, DHCP, etc.
• Understanding of networking basics such as cabling, VLANs, trunks, etc.
• Understanding of Meraki Security appliances, Switches, and Wireless Access Points
• Microsoft print management services with Uniflow or comparable services
• Device and application security including best practices