Technical Support Specialist

Job Description

Position Overview

Reporting to the Technical Services Supervisor, the Technical Support Specialist provides front-line technical support to both in-office and remote employees. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent customer service.

Key Responsibilities

• Provide first-level technical support for Apple devices, including MacBooks, iPhones, and iPads.
• Troubleshoot and resolve basic hardware and software issues for employees working in-office and remotely.
• Set up, configure, and maintain end-user equipment and accessories (keyboards, mice, monitors, printers, etc.).
• Assist with user account setup, password resets, and basic application support.
• Document common issues, resolutions, and procedures for inclusion in the company knowledge base.
• Escalate complex or unresolved issues to senior technical staff as appropriate.
• Track and manage support requests through a ticketing system to ensure timely resolution.
• Maintain a high standard of customer service and clear communication with all users.

Qualifications:
Qualifications

Required Technical Skills

• Basic working knowledge of Apple macOS and iOS devices.
• Fundamental understanding of Wi-Fi and basic networking concepts.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Ability to follow technical instructions and learn new systems quickly.

Core Competencies

• Strong verbal and written communication skills.
• Customer-focused mindset with a helpful, patient approach.
• Strong organizational skills and ability to prioritize multiple tasks.
• Attention to detail and commitment to accurate documentation.
• Dependable, punctual, and able to work independently with minimal supervision.

Education & Experience

• High School Diploma or equivalent required.
• Prior experience in a technical support, IT help desk, or customer service role is a plus but not required.
• Relevant coursework, certifications (e.g., CompTIA ITF+, A+), or hands-on technical projects are a plus.

Work Schedule & Location

• On-site position, Monday through Friday, 8:30 a.m. – 5:00 p.m.
• Occasional flexibility may be required based on business needs.

Pre-Employment Requirements

• Ability to pass a 10-panel drug screening.
• Ability to pass a criminal background check.

Additional Information

Our Benefits – Supporting You Inside and Out
At Patient Funding Alternatives, we know that caring for others starts with caring for our own people. That’s why we offer a comprehensive, industry-leading benefits package designed to support your health, your future, and your wellbeing. Our team members enjoy medical, dental, and vision coverage through UnitedHealthcare and Guardian , employer-paid life and disability insurance , and a 401(k) plan with company match . We also invest in your wellness — with up to $100 annual reimbursement for fitness, mindfulness, and wellness activities, plus access to mental health tools like the Calm Health app and a 24/7 Employee Assistance Program . From flexible spending accounts to nationwide fitness programs and virtual care, PFA is committed to helping you stay healthy, balanced, and thriving — at work and beyond.