Clinic Manager, Ophthalmology

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! Job Summary The Clinic Manager leads daily clinic operations and supervises multidisciplinary staff to ensure high-quality patient care and service. This role promotes effective communication, sets performance goals, mentors team members, and monitors workflow to maintain compliance with organizational policies and procedures. The Clinic Manager oversees key operational processes, including patient access, scheduling, insurance verification, referral tracking, billing compliance, and clinic efficiency metrics, while implementing process improvements to enhance service delivery and ensure adherence to HIPAA and quality standards. In addition, the role supports the clinic’s financial performance by managing revenue cycle activities, maintaining internal controls, monitoring expenses, assisting with budgeting, and partnering with leadership to track financial outcomes and improve collections. Through accurate reporting, compliance with accounting practices, and responsiveness to audit recommendations, the Clinic Manager contributes to the overall efficiency, financial health, and success of the clinic. This position is accountable for the day-to-day management of the operations of the clinic, including supervising and developing staff, delivering best practice customer service standards, and effective implementation of clinic work processes utilizing institutionally determined standards. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare — no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! Required Experience and Education Education: Bachelor’s Degree in Business Administration, Nursing, Health Care Administration, Allied Health, or related field. Experience: 5 years of responsible administrative experience in a patient care environment, including 2 years of supervisory experience. Preferred Education: Master’s Degree. Job Duties Manages and supervises staff to achieve institutionally determined standards by effective communication with staff, physicians and patients, providing feedback, goal setting, responding to patient and staff needs, mentoring and coaching staff to achieve performance improvement, and monitoring workflow to ensure adherence to policies and procedures; recommends and/or implements changes as necessary to maintain efficiency. Maintains a high level of customer service to all internal and external customers by communicating performance standards and expectations to clinic staff, coaching, mentoring, and developing staff, administering customer satisfaction surveys and responding to them, and orienting and training staff on specific clinic work processes. Organizes and directs operational processes including access to care, telephone service/response times, clinic dwell times, practice and procedure changes, insurance verification, timely submission and completeness of charges, billing compliance, cancellations/bumped appointments, referral tracking and follow-up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service and HIPAA compliance. Monitors and manages clinical processes including compliance with clinical policies and nursing practice, adherence to the National Patient Safety Goals, maintaining compliance with Joint Commission standards and PQRI and other clinical measure of performance. Ensures successful financial performance of the clinic by monitoring adequate financial controls for appointments, charges and payment functions, working with the business manager to develop clinic budget, tracking performance and variance to budget, ensuring appropriate accounting practices and procedures are followed, preparing and submitting various budgetary reports, overseeing purchasing and expense management, collaborating with the business manager and team leader to ensure successful collections effort, maintaining standard of system internal controls over financial transactions including dual control of cash handling and providing an appropriate and positive response to internal audit recommendations. Maintains patient confidentiality in accordance with university and departmental policy. Designs, executes, and maintains an effective system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded and financial information is reliable. Ensures compliance with applicable laws, regulations, policies and procedures. Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Primary Location Texas-Dallas-5323 Harry Hines Blvd Work Locations 5323 Harry Hines Blvd Job Clinical Organization 419006 - OP-Clinic Ophthalmology Schedule Full-time Shift Day Job Employee Status Regular #J-18808-Ljbffr UT Southwestern Medical Center