Print Account Manager

Description

Exciting opportunity alert!! TPI is looking for a driven Print Account Manager to work on-site in Des Moines, IA. 

Position Summary: The Account Manager is responsible for independently managing a high volume of medium-scale printing projects, ensuring cost management, efficient delivery, and client satisfaction of a quality product.

Essential Functions

• Maintain client communication as primary point of contact to gather project details, communicate expectations, address concerns, and get project approval.
• Coordinate with internal teams (prepress, data, VDP and production) to ensure specifications & timelines are met.
• Track project timelines and update status reports daily.
• Generate and manage monthly and ad hoc job tickets for all clients within the assigned portfolio.
• Work directly with internal customers to resolve project challenges, such as delays, material shortages, or technical issues, relaying this information to clients with assistance of Senior Management if needed.
• Coordinate with vendors for outsourcing or specialized production needs.
• Train and mentor entry level team members.
• Develop detailed production schedules.

Requirements

• 2–5 years of experience in account management, preferably in the printing industry.
• Solid knowledge of printing processes, including digital and offset printing, as well as materials like paper stocks, coatings, and specialty finishes.
• Understanding of direct mail processes, including postal regulations, variable data printing (VDP), and targeting techniques.
• Experience managing casino marketing campaigns, such as direct mail, VIP promotions, or loyalty program collateral.
• Familiarity with casino industry regulations and the unique demands of marketing in this sector.
• Elevated understanding and knowledge of TPI-specific software and tools.
• Excel in organizational skills and time management.
• Experience coordinating with vendors and managing print production workflows.
• Strong communication, negotiation, and problem-solving skills.
• Intermediate proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) along with Outlook and Teams.
• Ability to manage multiple projects simultaneously, ensuring on-time delivery and adherence to budgets.

Preferred Education and Experience

• Bachelor’s degree in business, Marketing, Communications, or a related field.

Physical Demands: Must be able to sit for extended periods. Some standing and walking are required. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for data entry.

Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday between 8:30 a.m. to 6:00 p.m., but the schedule varies and requires flexibility to work as needed in the evenings and weekends. Typically, 40-50 hours per week.

Travel: No travel is required. Voluntary travel opportunities for off-site assignment of up to 10%.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice to accommodate the evolving needs of the company.