Administrative Assistant

Administrative AssistantThe Administrative Assistant will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.Essential Duties and ResponsibilitiesStand and greet all patients as they arrive in a friendly, courteous, and professional mannerDemonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer serviceRoutinely check and respond to work e-mailDocument in the computer system all necessary demographic, insurance, and financial informationMaintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down chartsResponsible for photocopying records and documents for billing purposesPerform clerical duties, including mail delivery, faxing, copying, and scanningResponsible for answering, screening, and directing incoming phone callsCollect co-payments or other applicable financial paymentsPerforms exit interviews with all patientsFacilitate daily deposits and perform cash reconciliationsMaintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completionMaintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer informationDocument patient volumes for the previous dayMaintain and compile reports and informational packets for distributionPerform any job related to the registration processParticipate in performance improvement activities as necessaryPerform other duties as assignedSafety / Infection ControlDemonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materialsCustomer ServiceMaintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.Demonstrate effective interpersonal skillsTreat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments.Utilize effective communication methods in an accurate, courteous, and professional manner.Explain all procedures, treatments, and care while remaining aware of language barriersAble to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefsEmergency Center PolicyEnsure personal appearance is business casual and professional at all timesResponsible for wearing Emergency Center identification badge at all times which must be visible and above the waistlineAttend all Emergency Center required meetings and in-service educationRemain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignmentsCompliance with attendance standardsDemonstrate flexibility when changes in assignments are necessaryQualifications EDUCATION & EXPERIENCEHigh school diploma or equivalent1-3 years office experience in a health care setting preferredPrevious customer service experience preferredMust be able to effectively communicate with customers both in person, and over the telephoneMust have understanding of basic medical terminologyLANGUAGE/MATH/REASONING ABILITYAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distanceAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsCOMPUTER SKILLSBasic computer skillCERTIFICATE/LICENSESNoneCompetencies• Professional Maturity: The ability to separate emotional feelings from the real issues at handResponsibility: The ability to accept choices you have made and the results they have led toCommunication: The ability to write and speak effectively; actively listens to others, and give feedbackFlexibility: Demonstrate responsiveness and adaptability following change initiativesIntelligence: Understand information and apply new knowledgeEnergetic: Exhibits high levels of energy and enthusiasmOrganized: Efficient in structuring tasks to be accomplishedComputer Savvy: The ability to use technology efficiently and effectivelyCustomer Service: The ability to enhance customer satisfactionJob Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organizationIntegrity and Respect: Demonstrates upmost level of integrityInterpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situationCollaboration and Partnership: Encourages participation from team membersManages Change: Demonstrates flexibility with changing environmentsProblem Solving: Resolve issues in a timely mannerAttention to Detail: Follows procedures to ensure entry of dataOrganization: Uses time efficiently by prioritizing and planning work activitiesJudgment: Ability to make independent decisionsTeamwork: Works with others to accomplish objectives and shows support for decisionsQuality: Sets high standards to ensure quality in work performedAccountability: Takes responsibility for adhering to all company policies, procures, and performance expectationsPhysical Demands• The physical demands for this position include adequate vision, hearing, and repetitive motionLight physical activity performing non-strenuous daily activities of an administrative natureAscending or descending stairs, ramps and the like, using feet and legs and/or hands and armsSubstantial movements (motion) of the wrist, hands, and/or fingers in a repetitive mannerBending legs downward and forward by bending leg and spineWork Environment• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation