PM Assistant Manager

Are you looking for a hands-on, entry level management opportunity that is both fun and challenging? Do you have what it takes to have a meaningful influence over a small team? SundaeTM (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team! This role is for our coming-soon flagship location on 16th Street in Denver. While this location is still undergoing buildout, our goal is to begin training soon for this role.

• Total hourly compensation range: $26.00-31.00 per hour (includes base + tips)

• Full-time, hourly position, eligible to earn overtime
• Employee benefits: Sick Pay, shift treats, and employee discounts
• Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution
• 401K retirement plans with generous employer contribution
• ·Yearly review and performance-based raises
• Individualized mentorship and growth opportunities

Who are we?

Sundae TM is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

We are searching for a candidate who is:

• An aspiring leader who leads by example

• Skilled in customer service and serves others enthusiastically
• Self-motivated and possesses a strong work ethic
• Organized and time/task management focused
• Coachable and receptive to feedback
• A great team player, goes where needed to ensure team success

**This could be your debut opportunity to enter the management field or a new challenge if you are currently in a supervisor role and looking for growth. We are eager to invest in a great fit and let your talent shine.

PM ASSISTANT MANAGER ROLE RESPONSIBILITIES

Manage and oversee all aspects of PM shift operations while meeting heavy customer volume demands

• Lead and motivate shift teams of 4-12 team members through busy afternoon and evening shifts by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
• Generate consistent, high-quality service that prioritizes sharing joy and cultivating connection through expert knowledge of brand standards and products
• Effectively balance operational efficiency and crowd control while maintaining a positive team and customer environment
• Reinforce brand standards and elevate performance during busy, high demand shifts by providing in the moment feedback and response operational, employee or customer issues
• Promote Sundae’s loyalty programs and seasonal promotions to customers by encouraging signups and enhancing the customer experience
• Model clear and effective team communication with a constant focus on SOP execution, customer satisfaction, and employee morale and retention
• Respond courteously to unexpected operational needs and provide support by being available for on call and emergency coverage during short absences of the General Manager
• Assist the General Manager with hiring, training, and coaching of team members with a constant focus on being an exceptional employer
• Maintain accurate and appropriate food costs by monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
• Maintain exceptional cleanliness, organization and appearance throughout the store and ensure compliance with health, safety, cleanliness, and other industry standards, including overseeing the stewards on shift
• Participate in and contribute to regular staff, management, and leadership meetings
• Assist the General Manager with any administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, performance documentation, and scheduling

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.

Requirements

• 2+ years of customer service experience or equivalent required
• 1+ year of foodservice supervisor, team leadership experience or equivalent required
• High school diploma or equivalent
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)
• Daytime availability required

ROLE PHYSICAL REQUIREMENTS

• Move, traverse, or remain in a stationary position for up to 8 hours
• Constantly use manual (e.g. scooping ice cream) and automatic foodservice equipment
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Benefits

• Hourly Compensation Range: $26.00-31.00 per hour (includes base rate plus tips)
• Full time, eligible for overtime
• Annual reviews and performance-based raises
• Vacation Pay and Sick Pay Accrual, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• 401k retirement plans with generous company match
• Free treats & product discounts
• Individualized mentorship and growth opportunities