Adult - Certified Medical Assistant (Bilingual Spanish or Vietnamese)

Certified Medical Assistant

Certified Medical Assistant performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with healthcare practice staff to collect test samples, maintain patient records, explain common medical procedures to patients and assist in basic examinations under the direction of the licensed healthcare provider. They work as an integral part of the clinical teams across all medical specialties that HOPE Clinic offers to our patients.

Major duties and responsibilities include competency in front desk, eligibility and check out procedures; placing patients in exam rooms, obtaining history and vital signs, and documenting in the medical records; able to assess patient appointment needs and able to identify the reason of the visit; assisting in the examination and procedures for patients with provider; providing treatments as ordered such as aerosol treatments, immunizations, and injections; performing laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram; learning and applying vaccine schedule accordingly to CDC recommendation based on doctor's order; providing translation assistance as needed; triaging patients in person and on the telephone; answering telephone calls and messages within the same day; providing education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients; keeping patient exam rooms and nursing station stocked with supplies and organized; reviewing the providers schedule throughout the day and prior to the start of shift to ensure patient flow; following-up on no show appointments as directed by providers; working with other members and managers to implement daily duties and new programs as needed; working with other clinical departments as needed to ensure adequate MA coverage for HOPE Clinic; participating in performance improvement activities, staff trainings, and weekly team huddles; reporting errors or issues promptly to supervisor; maintaining security of medical records and patient's health information according to HIPAA standards; ordering medical supplies as determined by inventory needs; ensuring that our patients get the best possible care while providing excellent customer service; scanning medical records as needed; being flexible to provide coverage across different departments; attending on-site/off-site community engagement activities and on-site/off-site clinic events as needed; performing other duties as assigned to support HOPE Clinic's Mission, Vision, and Values.

Qualification requirements include minimum of two years in health education, patient navigation, and/or health clinic patient assistance field preferred; CMA or RMA is required or willingness to obtain within 3-month probationary period; knowledgeable of and maintains HIPAA standards of privacy and confidentiality; knowledge of Microsoft Office and be able to utilize the Internet; able to use basic office equipment; strong written and oral communication skills; must be detailed oriented and able to handle multi tasks; detail oriented and team player; excellent customer service skills; must be able to handle multiple tasks, complexity, and diversity of patients; insurance and medical experience preferred.

Education and/or experience: High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred.

Other skills and abilities include bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required; above average skills in language ability as well as public speaking and writing; willingness to work in different department and/or travel to satellite sites to provide coverage; must have good transportation and a valid Texas Driver's license.