Director, Member Experience & Scale
53 Stations
Collective is seeking an experienced leader to run the Member Experience function, guiding a growing team in San Francisco. You will shape how support and success interact, blending personal guidance with automation to keep high-quality relationships at scale. You will design tiered coverage, implement AI-driven deflection, define measurements, and ensure a seamless member journey as the platform scales. This role offers hybrid work, strong compensation, and a clear path to impact in redefining #J-18808-Ljbffr 53 Stations
Vacancy posted 4 hours ago
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