Director, Member Experience: Scale Trust (Hybrid)
wine collective
Collective is hiring to own the integrated Member Experience organization, uniting Support and Success into one function. You will design a tiered coverage model that serves a small set of high-need members with dedicated attention while the majority are handled via pooled, automation-assisted coverage. You will shape the mechanism that decides coverage levels and iteratively improve it using real data. You will build an intervention library with defined triggers and channels, working with #J-18808-Ljbffr wine collective
Vacancy posted 2 days ago
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