Front Desk Agent

Job Description

Job Description

Front Desk Agent | The Read House

Step into 1920s-inspired grandeur and become the welcoming face of Chattanooga’s premier historic hotel. We are seeking a Front Desk Agent to deliver an elevated, unforgettable experience for every guest. Y ou will seamlessly guide the guest experience from their very first phone call all the way to check-out.

Position is part-time, evening shifts. Hourly rate plus incentive!

YOUR RESPONSIBILITIES

• Welcome & Serve: Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures.

• Share Our Story: Confidently and accurately share the rich history of the hotel with our guests.

• Curate the Experience: Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest.

• Seamless Operations: Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails.

• Grace Under Pressure: Resolve guest issues or complaints in a professional, timely manner.

WHAT YOU BRING

• Background: A high school diploma or equivalent is required. One year of related experience is preferred.

• Technical Skills: Excellent computer skills, including typing and accurate use of the Property Management System (PMS). Basic mathematical skills are also required.

• Mindset: You possess excellent communication skills and a strong attention to detail. You are able to multitask, apply patience, and perform well under pressure in a fast-paced, high-demand environment. You work efficiently both independently and in a team environment.

• Flexibility: You maintain regular, punctual attendance and can work a flexible schedule that includes days, evenings, weekends, and holidays as business requires.

WORKING DEMANDS

• Physicality: You have the ability to stand for extended periods, sometimes for an entire shift. You must be able to hear at a basic level to communicate with coworkers and guests. You can frequently lift, carry, push, or pull up to 30 pounds, and occasionally up to 50 pounds.

• Environment: Expect a work environment with high guest contact and varying circumstances. You will use standard office equipment, a multi-line telephone system, two-way radios, and property software systems.

WHAT WE HAVE TO OFFER

• Vibrant Environment: A culture valuing passion, individuality, and fun.

• Career Growth: Opportunities for internal advancement

• Education: Tuition reimbursement program

• Comprehensive Care: Affordable medical, dental, and vision plans

• Peace of Mind: Life, disability, accident, and critical illness insurance

• Personal Support: Employee Assistance Program (EAP)

• Paid Time Off: Generous PTO and paid holidays

• Retirement: Traditional & Roth 401(k) with up to 3.5% employer match

• Flexible Pay: Early access to earned wages via PayActiv

• Extra Cash: Employee referral bonuses

• Avocet Discounts: Savings at our hotels and restaurants

• Daily Perks: Discounted Starbucks, employee meals, and garage parking

Ready to be a part of The Read House history? Apply today!

*2025 WINNER for Chattanooga’s Best of the Best Hospitality Employer!*

EOE / DFWP