Dispatcher

divh2Dispatcher/h2pAP Plumbing is seeking a self-motivated dispatcher for their Rochester, NY location. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service./ppFor over 30 years, AP Plumbing has worked diligently to meet the plumbing needs of homeowners and businesses in the Rochester and Syracuse communities. AP is one of the nations largest privately held plumbing contractors and services thousands of clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. AP partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company./ph3Responsibilities/h3ulliDispatch residential plumbing service efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more./liliResolve scheduling issues and customer complaints/liliContinually update service writers with the availability of dates and time frames/liliImplement reschedules and limit the number of calls when necessary/liliSchedule technician training/liliAbsorb and utilize industry technical knowledge/liliManage and document technician sick days and vacation requests/liliAssist in covering branches and commercial dispatching./liliSchedule vehicle repairs and oil changes/liliPerform dispatching duties for partner companies/li/ulh3Job Qualifications/h3ulliHigh school diploma or equivalent required/lili1 or more years of customer service experience/liliPrior dispatch experience is preferred but not required/li/ulh3Competencies/h3ulliExcellent written, verbal, and active listening skills/liliStrong administrative skills/liliTechnical knowledge/liliStrong organizational skills/liliAbility to work individually and as part of a team/liliProblem-solving skills/li/ulh3What Can We Offer You?/h3ulliCompetitive base pay/liliPaid vacation and sick time/lili401k retirement plan/liliMedical, dental, and vision insurance/liliOpportunities for advancement within a growing organization/li/ulpThe starting hourly base wage for this position is $23.00 to $27.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range./ppAP Plumbing (subsidiaries and affiliates) is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law./ppAP Plumbing participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility./ppHours: Monday: 7:00am-7:00pm Tuesday: OFF Wednesday: OFF Thursday: OFF Friday: 7:00am-7:00pm Saturday: 7:00am-6:00pm Sunday: 7:00am-6:00pm/p/div