Senior Salvage Recovery Specialist

Business Title(s) Senior Shared Services Specialist Employment Type Full-Time Location Richmond office; alternatively Albany, Chicago, Los Angeles, New York City, or Omaha. Reports to a manager based in Houston. Summary We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. This is a 100% in‑office position requiring on‑site presence during standard business hours. Essential Responsibilities Partner with adjusters, auto/property owners, and vendors to gather documentation and ensure timely salvage processes. Serve as primary point of contact with salvage vendors, managing performance, tracking results, and optimizing recoveries. Track, monitor, and facilitate salvage recovery through diaries and salvage reports, providing monthly updates. Handle total loss paperwork and process titles per state guidelines and requirements. Act as a resource for claims adjusters on state salvage and title laws and locate salvage vendors. Communicate with lien holders to secure titles, bills of sale, and power of attorney forms. Monitor appraiser performance and develop metrics for optimal performance. Provide support for SIU counter‑fraud initiatives. Qualifications / Experience Required Advanced knowledge of salvage functions and an exceptional customer service focus. Minimum five years of salvage function management (including title work) and salvage vendor management (e.g., Copart). Bachelor’s degree from an accredited university, or four additional years of relevant experience as a substitute. Experience working with municipalities preferred. Strong business acumen and understanding of insurance profitability. Excellent communication skills and ability to build lasting relationships. Strong negotiation skills; proactive, pragmatic approach to negotiation. Ability to work in a fast‑paced environment, prioritize multiple tasks, and manage deadlines. Customer focus, effective time management, and ability to articulate financial value of work. Proficiency in MS Office Suite and related business software. Fluent reading and writing in English. Desire for continued professional development through continuing education. Salary and Benefits Base salary ranges (commensurate with experience) and annual bonus based on performance, plus a generous benefits package. Richmond: $101,184 – $120,462 Albany and Chicago: $111,384 – $132,498 Los Angeles and New York City: $121,482 – $144,636 Equal‑Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on protected characteristics. We encourage talented people from all backgrounds to apply. #J-18808-Ljbffr Clearbrook Group Services Inc.