Recovery Specialist

Job Title

Process accounts that are in default and secured by collateral to minimize loss to Bank. Adhere to Government regulations, state laws and Bank requirements as it relates to real-estate foreclosures and auto/rv/marine repossessions. Support clients which may include addressing escalated calls/complaints, collaborate with vendors and internal business partners, teammates (training, guidance, etc.), and managers (may coordinate daily operational workflow). Process required paperwork, reporting and controls and use various tools, systems, and guidelines to help make workflow decisions.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Independently process accounts secured by collateral that are in varying stages of default to work towards resolution. Prepare, review, analyze and retain department reporting.
• Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties.
• Leverage multiple systems/business tools to monitor determine/support appropriate outcomes/actions.
• Maintain positive working relationships between peers (provide guidance, assist with training) and managers as well as clients, repossession/ property preservation vendors, foreclosure attorneys, and internal partners.
• Meet/exceed monthly teammate performance metrics (productive/quality) and some department level metrics as defined by manager.
• Assist Manager with Quality monitors and departmental controls for process adherence.
• May approve charge off reports within authorized level and sign off on loan documents for the Bank.
• Engage in testing of new systems and processes.
• Update training guides, materials and help draft procedures.
• Support preparation of audit deliverables.
• Provide defined back-up support to Manager for business continuity.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma/GED
• 3+ years of successful Repossession, Foreclosure and/or Default experience.
• Ability to resolve complex situations related to business processes, robust verbal, written and interpersonal skills, ability to work independently.
• Demonstrate basic proficiency in computer applications such as Microsoft Office software products and familiar with internal job related systems.
• Ability to multi-task and coordinate work.

Preferred Qualifications:

• 4+ years of Repossession, Foreclosure, and other job specific experience.
• Higher level/secondary education, some college, Associates degree or Bachelor's degree
• Previous supervisory experience.

The annual base salary for this position is 45,760.00 - 70,940.00 USD Annual.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.