Shelter Support Attendant

Position Overview

KLEO Community Family Life Center (KLEO) is seeking an individual to serve as a Shelter Support Attendant. This role is responsible for executing the daily logistical and floor activities of the shelter under the direct coordination of the Shelter Support Supervisor. The selected individual will support the mission of KLEO by maintaining a safe, respectful, and well-organized environment for single adult residents (ages 25 and older) and operational program initiatives.

Compensation & Incentive Structure

• Base Pay Rate: Minimum $18.00 Hourly
• Position Status: Full-time / Non-Exempt

• Secondary Performance Incentive Opportunity: Upon consistent, successful mastery of core daily shelter operations and duties, employees in this role become eligible to participate in the agency's Medical Billing Incentive Program. This program offers an additional earning potential of up to $20.00 per hour above the base wage based on successful, compliant billing submissions.
• Training Provided: No prior medical billing experience is required. Comprehensive, hands-on billing and documentation training will be fully provided by the agency for eligible staff.

Essential Functions & Responsibilities

• Logistical Support: Assist with logistical intake and bed setup for new adult arrivals, including preparing linens, bed assignments, and distributing welcome/hygiene kits.
• Facility Oversight: Conduct hourly walking inspections of interior dormitories, corridors, and exterior perimeters to ensure facility safety, curfew compliance, and order.
• Nutrition Services: Support the distribution of resident meals and snacks, including setup and mealtime monitor coverage in dining spaces.
• Laundry Operations: Manage scheduled laundry services for shelter bed linens, towels, and resident clothing.
• Floor Upkeep & Inventory Staging: Maintain organized supply closets and common areas; perform light spot cleaning/spill cleanup as needed between scheduled janitorial rounds; support the Sanitation Support Attendant with staging supplies.
• Supply Logistics: Assist with receiving, unloading, and stocking food deliveries, personal hygiene products, and shelter supplies.
• Policy Guidance: Communicate shelter expectations and encourage adult resident adherence to community guidelines and safety policies in a trauma-informed manner.
• Conflict Resolution & De-escalation: Actively practice proven de-escalation techniques to manage interpersonal resident disputes and uphold community safety standards.
• Emergency Response: Respond promptly to medical, facility, or safety emergencies following established protocols; complete incident logs within 24 hours.
• Team Participation: Attend shift huddles and all-staff meetings, working cooperatively with the Sanitation Support Attendant and case management staff.
• Incentive Program Participation (Optional): Upon meeting core performance standards, participate in specialized training and execute secondary medical billing documentation tasks to unlock additional hourly incentive earnings.
• Other: Performance of all other duties as needed and assigned by the Shelter Support Supervisor, Project Manager of Client & Community Services, COO, and President/CEO.

Qualifications

Education

• High School Diploma/GED or 4 years of equivalent experience.
• Prior experience serving unhoused adults, individuals in transition, or residential shelter settings preferred.

Skills & Abilities

• Proficiency with Google Workspace or Microsoft Office (Outlook, Word, Excel).
• Strong organizational, verbal communication, and problem-solving skills with the ability to meet deadlines.
• Sensitivity to issues of diversity, trauma-informed care, and a collaborative team orientation.
• Willingness to learn administrative and billing systems; prior medical billing experience is not required.

General Physical Requirements

• Ability to exert up to 25 pounds of force to move objects.
• Ability to carry laundry and supplies up four flights of stairs.
• Ability to stand and walk for extended periods while on-site.

Conditions of Employment

• Successful completion of a background check.
• Current CPR/First Aid Certification or ability to complete training within 30 days of hire.
• Ability to maintain regular, punctual attendance consistent with KLEO policy and ADA standards.