Inside Sales Representative

Inside Sales Representative

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Are you a consumer success representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest consumer success representative and help change the world of real estate, one home at a time.

What to expect:

This role pays $24.00/hr with the possibility for hire within 3-6+ months depending on business needs. Training is Monday - Friday, February 9-13, 2026. The weekend work starts Saturday, February 21, 2026. Work from home - Must have reliable high-speed internet.

Must be able to work one of these weekend shifts:

Saturdays and Sundays 6:00am - 3:00pm PST

Saturdays and Sundays 7:00am - 4:00pm PST

Saturdays and Sundays 11:00am - 8:00pm PST

Saturdays and Sundays 12:00pm - 9:00pm PST

Must be able to attend training Monday - Friday, February 9 - 13, 2026 from 7:30am - 4:30pm PST with no attendance gaps.

Top reasons to apply:

• Ability to work from home
• Opportunity for rapid advancement if later hired, based on performance
• Be instrumental in shaping the customer journey at a leading real estate platform company
• Dynamic, team-oriented culture with excellent training and support for development

What you'll do:

• Represent Realtor.com | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication
• Make outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and speak English fluently, an additional language is a bonus but not essential (Spanish)

What you'll bring:

• 2+ years' experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Welcome a challenge and your competitive spirit drives you to win in performance metrics
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
• Go the extra mile with customer service excellence to make sure customers leave with a smile
• You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
• Customer-focused, you value customer engagement and advocacy with an interest in relationship management
• Welcome change and are always looking for ways to improve
• Self-motivated, ambitious, driven, and goal-oriented
• Always on time and only missing work when pre-planned with your manager. Attendance is important to us
• Find it easy to learn new skills and tasks
• Thrive in an open transparent environment, where feedback and coaching are seen as gifts
• Not afraid to ask for help and are quick to offer support when others need it
• Come to win every day with a great attitude with a focus on team collaboration and team leadership
• Organized, independent, resourceful, and diligent
• Ability to collect and input data while fielding questions and speaking with consumers
• Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.
• Sufficient internet connection to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training)
• Interested in real estate, real estate lead generation, and real estate knowledge
• The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.
• Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the
• context of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to apply
• established protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues.
• Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout
• the entire workday.
• Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly and
• adaptively.
• Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.
• Physical Working Conditions: This position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office
• equipment.

Role Overview: RCC Core KPIs

Role Goal: To facilitate the live transfer of real estate leads (consumers) from Realtor.com to local real estate agents within our network.

Key Performance Indicators (KPIs)

Assignments per Hour (APH) - Hourly Productivity Measures the average number of successful live transfers (assignments) a CSR completes for every hour worked. The average CSR makes between 3-4 assignments per hour worked. Time on Phone (TOP) - Talk Time Measures the total time spent actively engaged on calls per hour worked. The Minimum Performance Standard for this role is 43 minutes per hour, while average CSR is in the 45-47 minute range. First Dial Assignment Rate (FDAR) - Initial Success Rate Tracks the percentage of assignments successfully made on the very first dial attempt on any given lead The Minimum Performance Standard is 17%, with the average CSR completing above 21%. QScore - Quality Scorecard Grade A quality assurance score pulled from the NICE Voice Analysis system that evaluates adherence to the RCC Quality Policy. The Minimum Performance Standard is 90%, with the average CSR being above 95%.