Customer Service & Order Fulfillment Rep ($45-50K)

Are you someone who enjoys providing excellent customer service while also staying active and hands-on? Our client, a growing medical device distribution company serving healthcare providers throughout the Midwest, is seeking a Customer Service & Order Fulfillment Representative to join their team in Eden Prairie. With fewer than 10 employees, this entrepreneurial / start-up organization offers a collaborative, team-oriented environment where every employee plays a meaningful role in the company's success.

This unique role combines office-based customer support with warehouse operations, offering variety throughout the day and the opportunity to make a direct impact on customer satisfaction and patient care.

Details: Eden Prairie, MN | Full-Time | Direct Hire | $45,000-$50,000

What You'll Do

Customer Service & Order Processing

• Answer customer phone calls and emails in a professional, responsive manner.
• Enter and process customer orders accurately within the company's ERP system.
• Assist customers with product inquiries, order status updates, and issue resolution.
• Maintain organized email inboxes using established templates and filing systems.
• Ensure a high level of customer satisfaction through timely and accurate communication.

Warehouse & Order Fulfillment

• Receive incoming shipments and verify products against packing slips and purchase orders.
• Pick, pack, and ship customer orders accurately and efficiently.
• Handle time-sensitive and urgent orders supporting surgical procedures.
• Assist with inventory management and cycle counts to maintain inventory accuracy.
• Maintain a clean, organized, and safe warehouse environment.

Team Support

• Rotate between customer service and warehouse responsibilities based on business needs.
• Collaborate with team members to ensure seamless order fulfillment and customer support.
• Support operational improvements and contribute to a positive, team-oriented culture.

Qualifications

• Prior customer service, order entry, or sales support experience required.
• Distribution, healthcare, medical device, or related industry experience preferred but not required.
• Comfortable communicating with customers via phone and email.
• Experience with NetSuite or similar ERP software preferred; ability to learn new systems quickly.
• Excellent attention to detail and commitment to accuracy.
• Ability to lift and carry boxes weighing up to approximately 40 pounds.
• Team-player mentality with a willingness to support both office and warehouse operations.

Schedule & Location

• Full-time, Monday through Friday
• 8:00 AM to 5:00 PM
• 100% onsite in Eden Prairie, Minnesota

Compensation & Benefits

Salary: $45,000-$50,000 annually

Comprehensive benefits include:

• Medical insurance through Blue Cross Blue Shield of Minnesota with employer paying 75% of employee and dependent premiums
• Dental insurance with employer paying 75% of employee and dependent premiums
• 401(k) plan with up to 3.5% employer match
• $50,000 Life Insurance and AD&D coverage
• Long-Term Disability coverage at 60% of earnings (up to $8,000 per month)
• Benefits effective the first of the month following 30 days of employment

Why Join This Team?

• Join a growing, entrepreneurial organization in the healthcare distribution industry.
• Enjoy a dynamic role that combines customer interaction with hands-on operational work.
• Work in an environment where flexibility, teamwork, and collaboration are highly valued.
• Play a meaningful role in supporting healthcare professionals and surgical practices throughout the region.
• Gain exposure to multiple aspects of a small business and contribute directly to its continued growth.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.