Field Service Engineer II

KDA, Inc, headquartered in Alexandria, Virginia, has been operating in the United States for more than 20 years. We produce world-leading Remote Weapon Systems (RWS) for the US Army, Marine Corps, and allies at our Johnstown, Pennsylvania factory. We have delivered more than 20,000 PROTECTOR RWS to 28 countries. The National Advanced Surface-to-Air System (NASAMS) is a highly mobile and tailorable capability that protects the airspace of 13 countries and Washington, DC. In 2027, we will do final assembly, test, and sustainment of the Naval Strike Missile and Joint Strike Missile systems at a new factory in southern Virginia.

Join us, and you'll be part of a high performing team that develops advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg Defense & Aerospace, Inc.

Kongsberg Defense & Aerospace, Inc. is seeking a highly skilled and motivated Field Service Engineer II to join our team supporting the Navy-Marine Expeditionary Ship Interdiction System (NMESIS) at Camp Lejeune, North Carolina. This role offers a unique opportunity to work directly with advanced defense technologies that support critical military operations and national security objectives.

As a Field Service Engineer II, you will serve as a trusted technical expert, providing hands-on support, troubleshooting, maintenance, and training for KONGSBERG's cutting-edge defense systems. Working closely with military customers, program teams, and fellow field service personnel, you will play a key role in ensuring system readiness, operational reliability, and mission success throughout the product lifecycle.

This position is ideal for a technically driven professional who thrives in dynamic environments, enjoys solving complex challenges, and is passionate about supporting the men and women who serve our nation. The successful candidate will bring strong technical acumen, exceptional customer service skills, and the ability to work independently while collaborating effectively with cross-functional teams.

RESPONSIBILITIES:

• Serve as a Field Support Engineer (FSE) for the KONGSBERG Defense portfolio, offering expert-level support, troubleshooting, and guidance to customers, ensuring the effective operation and deployment of products and services, with a specific focus on the Navy-Marine Expeditionary Ship Interdiction System (NMESIS) missile platform.
• Location of the Field Support Engineer (FSE) daily duty station is Camp Lejeune/Jacksonville, North Carolina.
• Potential four-to-six-month rotational assignments to OCONUS locations, including Hawaii, the Philippines, and Okinawa, Japan, outside of the FSE's primary duty station.
• The Subject Matter Expert (SME) for the functional, operational, and employment aspects of the KDA family of missile systems, specifically the NMESIS missile platform; providing technical expertise and guidance across all related activities.
• Take an active role in supporting the day-to-day operations of field service, managing and resolving more complex customer issues and ensuring efficient execution of service tasks.
• Deliver advanced training to internal teams, external US government, and military personnel, tailoring content to specific needs and ensuring comprehensive understanding of complex systems and procedures.
• As required, operate, maintain and demonstrate all platform assets for customer demonstrations and qualifications.
• Support, as required, for US government customers at various military installations for extended periods of time under the requirements of the supported program.
• Support, as required, trade shows and live fire demonstrations as an FSE for the entire KONGSBERG portfolio.
• Lead system demonstrations and marketing support, ensuring comprehensive presentations and active participation in promotional efforts. Take full responsibility for equipment and weapons accountability, ensuring accuracy and compliance with all standards.
• Able to maintain and support weapons platforms, transport sensitive equipment, and the ability to conduct/supervise live-fire and demonstrations.
• Currently located in the Camp Lejeune/Jacksonville, North Carolina area is strongly preferred.
• Required to obtain and maintain, up to a minimum, Secret Security Clearance.

QUALIFICATIONS:

EDUCATION:

• High school diploma/general education degree (GED) required / Associates Degree in management, computer technology, electronics; related mechanical discipline or related military education is preferred / strongly considered.

CERTIFICATION(S):

• Train-the-Trainer or Instructor certification on related military equipment is strongly preferred.
• Technical maintenance certification on related military equipment is strongly preferred.

REQUIRED SKILLS & EXPEREINCE:

• At least 5 years of prior operational, training, technical support for weapon systems, missile/rocket systems, and vehicle platforms.
• At least 3 years military or US government technical program experience required.
• Field support service experience and / or formal training in a related field.
• Experience working in austere environments and field conditions, alongside military personnel.
• Experience as a system technician conducting troubleshooting / in-depth analyses / solutions to engineering problems.
• Experience in a mechanical and/or electrical discipline is preferred.
• Working knowledge of routine equipment preventive maintenance with the ability to independently perform and troubleshoot maintenance task preferred.
• Proficient in the use of basic computer skills - Excel, Word and PowerPoint.
• Demonstrates advanced analytical skills, independently identifying complex problems and developing effective solutions.
• Excellent verbal and written communication skills, able to create and maintain weekly report/trackers for KDA leadership and USG customers.
• Demonstrated interpersonal, managerial and teamwork skills.
• Able to work autonomously without direct supervision.

ANY ADDITIONAL, PERIODIC OR OCCASIONAL DUTIES:

• Support, to OCONUS locations, including Hawaii, the Philippines, and Okinawa, Japan, outside of the FSE's primary duty station of Camp Lejeune/Jacksonville, North Carolina.

MINIMUM LEARNING TIME FOR THIS POSITION:

• 6-8 months. In addition, candidate positions are expected to be supported by (afforded) formal NMESIS Missiles training. Training scheduling / availability will impact this timeline.

PHYSICAL AND MENTAL DEMANDS OF THE JOB:

• Rigorous outside activity is to be expected; requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist, must be able to climb a minimum 30 foot ladder, maximum unassisted lift = 50 lbs. Average lift less than 20 lbs., exposed to seasonal weather based on geographic region, exposed to moving parts, electricity and weapons that require safety protocols, exposure to varied travel conditions either driving or flying. The travel required (time on travel) for this position is up to 80%. Travel will be CONUS and OCONUS in potential austere environments. Must be able to successfully complete and pass an annual pre-deployment physical examination.

OTHER POSITION CONSIDERATIONS:

• Job Type: Full Time, Exempt.
• Location: Remote / The Field Support Engineer (FSE) daily duty station is Camp Lejeune/Jacksonville, North Carolina.
• Travel: Up to 80%. Travel will be CONUS and OCONUS in potential austere environments.
• KDA, Inc. requires all candidates to successfully complete a pre-employment physical, drug and alcohol screening, and a background investigation as part of the hiring process.
• U.S. Passport is required. Ability to obtain and maintain, up to a Secret Security Clearance is required.

BENEFITS:

• Health Insurance: Employer paid premiums, 100%
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent care Flexible Spending Account
• 401(k) matching
• Employee Assistance Program
• Tuition Reimbursement
• Life Insurance
• Paid Time Off
• Sick Time Off
• Flexible Schedule

U.S. PERSON REQUIREMENT: "To comply with U.S. national security requirements mandated under the U.S. International Traffic in Arms Regulations (ITAR), Kongsberg Defense & Aerospace, Inc. will consider only applicants who are U.S. Persons for this position." OR "Applicant must be a U.S. Person within the meaning of United States International Traffic in Arms Regulations (ITAR) governing export control." "A U.S. Person is a United States Citizen or National, Lawful Permanent Resident, Lawful Temporary Resident, Refugee or Asylee."

Kongsberg Defense & Aerospace, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Kongsberg Defense & Aerospace, Inc. provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.