Field Service Supervisor

Job Description Apply now Field Service Supervisor Posting Start Date: 10/8/26 Job Location (Short): Salt Lake City, Utah, USA, 84104 | Elko, Nevada, USA, 89801 | Ely, Nevada, USA, 89301 Requisition ID: 34436 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview Komatsu is seeking a Field Service Supervisor to lead our team of Field Service Technicians supporting the Robinson Mine site in Ely, Nevada. This is a highly visible leadership role responsible for driving safety, service excellence, customer satisfaction, and financial performance while ensuringthesuccessful execution of field service operations. As the primary on-site leader, you will work closely with technicians, customers, account managers, and internal stakeholders to deliver safe, efficient, and high-quality service. The successful candidate will foster a strong safety culture, provide technical and operational leadership, develop teammembers, and ensure customer expectations are consistently exceeded. This position is ideal for a proven leader with experience managing technical teams, supporting mining equipment operations, and building strong customer relationships. We welcome candidates based in Ely, Salt Lake City, Elko, or surrounding regions who are willing to commute to Ely and be on-site Monday through Friday to support our technicians and customer operations Responsibilities Team Leadership and Supervision * Lead, coach, mentor, and develop a team of Field Service Technicians. * Establish clear expectations and accountability for performance, safety, and service delivery. * Foster a culture of collaboration, engagement, and continuous improvement. Safety and Compliance * Champion Komatsu's zero-harm safety culture and ensure all work is performed safely. * Enforce company, customer, MSHA, and regulatory safety requirements. * Conduct regular safety observations, audits, and compliance reviews. Project and Job Management * Oversee field service projects from planning and quoting through execution and completion. * Coordinate manpower, equipment, and resources to ensure efficient project delivery. * Ensure work is completed on time, within scope, and to Komatsu quality standards. Customer and Stakeholder Communication * Serve as the primary point of contact for customers, account managers, and internal leadership. * Build and maintain strong customer relationships through consistent communication and responsiveness. * Proactively address concerns and ensure customer service expectations are met. Workforce Planning and Coordination * Maintain appropriate staffing levels to support operational requirements and budgeted headcount. * Collaborate with other regions and departments to maximize resource utilization and availability. * Support recruiting, onboarding, training, and employee development initiatives. Service Utilization and Operational Excellence * Monitor field service utilization, productivity, and operational performance metrics. * Identify opportunities to improve efficiency, reduce downtime, and enhance service quality. * Drive continuous improvement initiatives that support customer satisfaction and business objectives. Technical Support * Provide advanced technical guidance and troubleshooting support for field service teams and customers. * Assist with diagnosing complex equipment issues... For full info follow application link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.