Practice Manager

Job Description

Job Description

Description:

To lead the operational launch and growth of a new office, scaling the practice from limited operating days to five full operating days per week within a defined timeframe, while establishing strong operational, financial, and community foundations.

Operations & Office Leadership:

• Serve as the on-site operational leader for the practice
• Establish daily workflows, office protocols, and operational standards
• Oversee scheduling, patient flow, staffing coordination, and day-to-day office management
• Ensure compliance with internal policies, systems, and performance expectations
• Act as the primary liaison between the office and regional/corporate leadership

Patient Experience & Treatment Coordination:

• Function as a Treatment Coordinator as needed, including:

- Patient education and case presentation

- Financial discussions and conversion support

- Supporting same-day starts and acceptance goals

• Ensure a high-quality, consistent patient experience from first contact through treatment start

Growth, Marketing & Community Outreach:

Lead local marketing and community networking efforts to drive new patient volume

Build and maintain relationships with referral partners, schools, community organizations, and local businesses

Represent the practice at community events and outreach initiatives

Track referral sources and effectiveness of outreach efforts

Financial & Performance Management:

• Drive key performance indicators including:

- New patient volume

- Treatment acceptance and conversion

- Schedule utilization

- Production growth

• Monitor daily, weekly, and monthly performance metrics
• Identify barriers to growth and proactively implement solutions

Startup Execution & Accountability:

• Operate with a startup mindset: adaptable, resourceful, and execution-focused
• Meet clearly defined milestones and deliverables throughout the contract term
• Participate in regular performance reviews and progress check-ins
• Provide transparent reporting on outcomes, challenges, and next steps

Contract Structure & Evaluation:

• This role is offered as a contracted position with a defined term
• Performance will be evaluated against predetermined goals and timelines
• At the conclusion of the contract period, leadership will determine:

- Whether the role transitions into a permanent position

- Scope expansion or modification of responsibilities

- Long-term leadership opportunities based on performance and growth achieved

Ideal Candidate Profile:

• Proven experience in healthcare operations, practice management, or multi-functional leadership roles
• Comfortable operating in startup or turnaround environments
• Strong business acumen with a growth-oriented mindset
• Hands-on leader who leads by example and executes at the ground level
• Confident communicator with strong interpersonal and community-facing skills
• Highly organized, accountable, and metrics-driven

Success in This Role Looks Like:

• Measurable growth in operating days, patient volume, and production
• A well-run, organized office with scalable systems in place
• Strong community presence and referral pipeline
• Clear readiness for long-term sustainability and expansion

Education:

• Bachelors Degree required